Regional Alterations Manager

4 weeks ago

White Plains, New York, United States Bloomingdale's Full time
About

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

The Regional Alterations Manager (RAM) is a skilled alterations subject matter expert who leads a multi-store operation. The RAM will drive sales with their teams, helping the customer look and feel great about their purchase, guiding them to envision the impact of the perfect fit, playing a critical role in closing a sale. The RAM will supervise a team of managers in high volume alterations doors and alterations colleagues in smaller alterations volume doors in addition to their own home base location. They will function as a player coach, leading by example and ensuring high quality work. The RAM is responsible for managing the overall alterations business in each assigned store, ensuring a high level of service and a profitable work room.

Essential Functions
Lead and develop the Alterations teams in each assigned store Work closely with business partners, including General Managers, Trade Area Operations Leaders, and Business Managers Coach team behaviors and execute performance reviews and corrective actions Leverage individual colleague skill strengths to deliver the best quality in the shortest time Monitor work levels in work rooms and move product and/or people appropriately to maximize the teams Educate team and sellers on key aspects of alterations service Advise sellers, the alterations team, and customers about how to make a garment fit perfectly Understand and coach on parameters of alterations of a garment based on fabrication, structure, and sizing Ensure the highest quality of product to drive the experience and sales Experienced with elevated apparel and complex alterations, utilizing equipment and hand sewing Serve as subject matter expert on the complete alterations process, from the fitting experience to the measure to the garment completion Achieve alterations revenue, expense, productivity, and profit plans Achieve prescribed promise dates, be flexible and accommodate all customer requests for expedited delivery Ensure a clean, organized, and safe work room, following safe usage protocol for all equipment Ensure all equipment is properly maintained and in correct operating order, urgently addressing repair needs Remain tuned in to total store initiatives, promotions, and events and plan workroom logistics accordingly Weekly communication at minimum with teams in stores out of home base Travel to local stores once per month and remote stores once per quarter

Qualifications and Competencies
High School Diploma or equivalent required. 3-5 years related experience. Ability to operate alterations equipment. Strong organizational and time management skills. Able to multi-task in a fast-paced environment, strong sense of urgency. Proven ability to build cross functional relationships across stores and the organization. Able to work a flexible schedule based on department and store/company needs. Regular, dependable attendance and punctuality required. Able to work independently and manage a team remotely. Ability to travel to assigned stores as required.

Essential Physical Requirements
Requires periods of walking, standing, hearing, talking, reaching with extended arms, kneeling, crouching, and climbing ladders. Frequent use of computers and other office equipment. Requires close vision, color vision, and ability to adjust focus. Frequently lift/move up to 25 lbs.

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