Network Operations Center Technician I

3 weeks ago

Jonesboro, Arkansas, United States Sonepar USA Inc Full time

Your next career opportunity

As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

Job Description

The Network Operations Center (NOC) is responsible for operation, maintenance administration, and performance management of customer IP networks. This is an in office position at the NOC in Jonesboro, AR. The NOC serves as an escalation point for end-user issues that are unable to be resolved by field personnel or help desk technicians and as a first responder for network outages or impairments. The NOC manager uptime and availability of platforms, elements, and services within the network.

The NOC operates 24x7x365. The NOC provides input/feedback to the engineering teams to improve end-user experience, NOC tools/monitoring, new network products/services, and refinement/improvement of existing network products/services. The NOC is responsible for interfacing with multiple internal and external teams, to ensure timely and accurate resolution of any and all reported or identified network issues.

***Please be advised: Employer will not sponsor applicants for work visas.

Job Responsibilities

Analyze engineering documentation and design for acceptance into the network and subsequently take ownership of those products/services to include circuit testing using RFC-2544, Y.1564, or Y.1731 (as needed).Ensure that network standards, policies, and procedures are being adhered to such as naming standards, design standards/methodologies, port assignment, and base configuration. Understand routing and switching in a service provider network to include protocols such as VLAN (C-VLAN and S-VLAN), MPLS, E-VPN, ECMP, BGP, SIP, SNMP, and OSPF.Manage the network monitoring system (NMS) to include importing new devices into the NMS platform and ensuring that alerting of that NMS is properly managed/responded to.Maintain existing deployed Gigabit Passive Optical network to include configuration of that technology and its related end-user endpoints, to include scheduled upgrades to those products.Maintain and update network documentation by following ITIL change management practices for documentation and tracking purposes.Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner. Monitor customer networks via the monitoring platform to verify validity of alerts and accurately identify customer impact. Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders.Perform network maintenance on existing networks to include Method of Procedure (MOP) writing and execution while minimizing end-user impact. Perform configuration and acceptance of network equipment being deployed to support new services areas within an existing network. Maintain critical network sparing inventory.Perform network troubleshooting to quickly and accurate identify the root cause of a network outage/impairment and work the issue until resolution engaging other teams as needed.
Minimum Qualifications

Bachelor's degree preferred or equivalent work experienceUnderstanding of a service provider or large enterprise networks in a multi-node, full mesh, network topology. Understanding of router/switch from Cisco, Juniper, Ciena, Nokia or Equivalent.Understanding of routing protocols such as OSPF, BGP, ISIS.Understanding of Gigabit Passive Optical Networks (G-PON).Experience configuring and troubleshooting network devices with a command line interface (CLI)Understanding of Network Monitoring systems.Understanding of Carrier Grade NAT (CG-NAT)Understanding of IPv4 or IPv6 networks and IP routing.Strong communication and organizational skills.Understanding of layer 2 technologiesUnderstanding of technology or feature testing in a lab and other environmentsExperience working in a structured environment that requires change control processes in accordance with company policies, for execution of implementations and changes to the network environment.Experience interacting with end-users to engage in active troubleshooting of home/small business networks.Experience interacting with vendors to facilitate repair/replacement/restoral of network hardware. Strong computer software skills to include MS Office, IP configuration, Putty.Eager to learn new technologies.Strong understanding of the OSI model.
Preferred Qualifications

Understanding of Juniper router/switch is a plus.Understanding of DZS/Zhone GPON platforms is a plus.Understanding of Mikrotik router/switch is a plus.Understanding of SIP is a plus.Linux/Server experience is a plus.Understanding of any transport network equipment is a plus.
Our Competitive Benefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation and Personal, Paid Sick, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

About Irby Utilities

We are powered by our people. Across our nationwide reach and diversity, we adapt, dare, and learn as one team while maintaining an open mindset to optimize our performance. This team approach has helped Irby customers to succeed since our inception, and our investment in our people continues to translate into broader achievement - including a vast array of professional development and growth opportunities.

Irby Utilities is one of the nation's largest utility distribution companies with over $2 Billion in annual sales and 900 associates across more than 45 branches. Our ability and readiness to innovate and collaborate across our industry has fueled our success, and our approach continues to be one of true partnership with our customers, vendors, and one another.

Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity. Irby is also part of the Sonepar family of operating companies. Sonepar is the world leader in electrical distribution and consists of the finest locally managed electrical and industrial distributors.

Stay up to date with Irby, follow us on Facebook and LinkedIn.

Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call or email -

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

  • Sanitation Technician II

    4 days ago

    Jonesboro, Arkansas, United States Nestlé USA Full time

    About the RoleWe are seeking a highly skilled Sanitation Technician II to join our team at Nestlé USA. As a key member of our operations team, you will play a critical role in ensuring the highest standards of sanitation and quality in our facilities.Key ResponsibilitiesWork closely with the Sanitation Lead and other team members to maintain a positive and...

  • Contact Center Sales and Service Representative

    2 days ago

    Jonesboro, Arkansas, United States Arvest Bank Operations, Inc. Full time

    About the RoleThe Contact Center Sales and Service Representative serves as the primary point of contact for customers, providing exceptional service and support through various communication channels. This role requires a strong ability to engage with customers, resolve issues, and identify opportunities to cross-sell banking products.Key...

  • Refuse Collection Operator I

    2 weeks ago

    Jonesboro, Arkansas, United States Jonesboro Full time

    Position Title: Equipment Operator IJob Overview:This position is classified as safety sensitive and is non-exempt (hourly). The primary responsibility is to operate a commercial rear-loading refuse truck on designated routes for the collection of waste and recyclables.Department: Sanitation DepartmentReports To: Sanitation SupervisorKey Responsibilities:1....

  • Field Operations Manager

    2 weeks ago

    Jonesboro, Arkansas, United States Farmers Business Network Full time

    Position OverviewThe FBN Territory Manager plays a crucial role in enhancing the agricultural landscape by focusing on the recruitment of farmers and ensuring exceptional satisfaction among growers. This position is integral to the success of the Farmers Business Network.Key ResponsibilitiesRecruitment: Identify and engage with potential farmers to expand...

  • Senior Fleet Maintenance Technician

    7 days ago

    Jonesboro, Arkansas, United States Clayton County Full time

    PRIMARY RESPONSIBILITIES Conduct maintenance, repairs, and servicing of County vehicles and machinery. Utilize advanced diagnostic tools to identify vehicle and equipment issues. Assist in managing inventory levels and procure necessary parts and supplies. Execute welding tasks and fabricate metal components for repair work. Provide roadside assistance and...

  • Senior Fleet Maintenance Technician

    7 days ago

    Jonesboro, Arkansas, United States Clayton County Full time

    PRIMARY RESPONSIBILITIES Conduct routine maintenance, repairs, and servicing of County vehicles and machinery. Utilize advanced diagnostic tools to identify vehicle and equipment issues. Aid in tracking inventory levels and procure necessary parts and supplies. Execute welding tasks and fabricate metal components for repair work. Provide roadside assistance...

  • Senior Fleet Maintenance Technician

    7 days ago

    Jonesboro, Arkansas, United States Clayton County Full time

    PRIMARY RESPONSIBILITIES Conduct routine maintenance, repairs, and servicing of County vehicles and machinery. Utilize advanced diagnostic tools to identify issues with vehicles and equipment. Assist in tracking inventory levels and procure necessary parts and supplies. Execute welding tasks and fabricate metal components for repair work. Respond to...

  • Pet Care Center Operations Director

    4 days ago

    Jonesboro, Arkansas, United States Petco Full time

    Job DescriptionJob Summary:The Operations Leader - Merchandise is a key member of the Pet Care Center team, responsible for ensuring the efficient and effective execution of merchandising and inventory management operations. This leader will promote and maintain high merchandising standards, drive sales growth, and manage shrink while supporting a...

  • Field Operations Manager

    2 weeks ago

    Jonesboro, Arkansas, United States Farmers Business Network Full time

    Position OverviewThe FBN Territory Manager plays a crucial role in the agricultural sector by focusing on the recruitment of farmers and ensuring exceptional satisfaction among growers. This position is integral to fostering strong relationships within the farming community.Key ResponsibilitiesRecruitment: Identify and engage potential farmers to join the...

  • Clinical Nutrition Specialist I

    2 weeks ago

    Jonesboro, Arkansas, United States Arkansas Children's Hospital Full time

    Work Shift:Please refer to the job description for specifics.Time Type:Full timeDepartment:CCJonesboro ClinicsOverview:JONESBORO CLINIC, FULL-TIME MON-FRI 8AM-4:30PM, PROVIDING SUPPORT FOR A RANGE OF SPECIALTY SERVICES, INCLUDING GI, ENDO, CARDIO & ALLERGY.Delivers safe and effective family-centered nutritional care to patients from infancy to adulthood with...

  • Vice President

    2 weeks ago

    Jonesboro, Arkansas, United States Rabobank Full time

    Job Title VP - Senior Financial Analyst I Job Overview Are you enthusiastic about the agricultural industry and fostering connections? We are seeking to enhance our group of committed analysts. This role plays a crucial part in supporting our client relationship team by delivering products and solutions designed to assist our clients in addressing global...

  • Maintenance Technician

    4 days ago

    Jonesboro, Arkansas, United States Hytrol Full time

    Welcome to Hytrol CareersJob SummaryWe are seeking a skilled Maintenance Technician to join our team on the 2nd shift at our manufacturing plant. As a key member of our maintenance team, you will play a crucial role in ensuring the smooth operation of our facility.Key ResponsibilitiesEquipment Maintenance: Perform routine maintenance and repairs on...

  • Community Center Custodian

    4 days ago

    Jonesboro, Arkansas, United States Jonesboro Full time

    Job Summary:The Parks Maintenance Custodian for Community Centers is a part-time position responsible for maintaining the Community Center in a clean, sanitary, and safe condition. This role is ideal for individuals who enjoy working in a fast-paced environment and are committed to providing excellent customer service.Key Responsibilities:Cleaning and...

  • Color Sorting Technician

    2 weeks ago

    Jonesboro, Arkansas, United States Riceland Foods Full time

    Position Title: Color Sorting Technician Location: Mill L Jonesboro, AR Shift: 7pm - 7am, 4 on/4 off Company Overview: Riceland Foods has been a leader in providing high-quality rice products since 1921, supporting a network of family farmers dedicated to sustainable agriculture. Our rice is recognized for its exceptional quality and versatility, making...

  • Heavy Assembly Technician

    1 week ago

    Jonesboro, Arkansas, United States Trinity Industries Full time

    Job Overview - Heavy Assembly TechnicianDescriptionTrinity Rail is seeking a Heavy Assembly Technician to join our dynamic team.Our products play a crucial role in the supply chain, contributing significantly to both our daily lives and the broader economy. With a legacy spanning over 85 years, Trinity Industries has expanded to a workforce of more than...

  • Vice President

    2 weeks ago

    Jonesboro, Arkansas, United States Rabobank Full time

    Job Title VP - Senior Financial Analyst I Job Overview Are you enthusiastic about the agricultural sector and fostering partnerships? We are in search of skilled analysts to enhance our dedicated team. This role plays a crucial part in supporting our client relationship division by delivering products and solutions that assist our clients in addressing...

  • Automotive Service Technician

    2 weeks ago

    Jonesboro, Arkansas, United States ZippyApp - Recruitment Marketing Full time

    Position OverviewThe Automotive Service Technician plays a crucial role in managing all operations within the installation facility.This position involves ensuring that all documentation related to installations or removals is accurately completed, maintaining and monitoring inventory levels, and ensuring that the necessary tools and equipment are...

  • Vice President

    7 days ago

    Jonesboro, Arkansas, United States Rabobank Full time

    Job Title VP - Senior Financial Analyst I Job Overview Are you passionate about the agricultural sector and fostering connections? We are seeking dedicated analysts to enhance our customer relationship initiatives. This role plays a crucial part in delivering products and solutions designed to assist our clients in addressing global food challenges. Our...

  • Automotive Senior Technician

    2 weeks ago

    Jonesboro, Arkansas, United States Bridgestone Americas Full time

    Position OverviewSign-on Bonus: $3000 (for first-time hires)The Senior Technician role calls for your extensive experience and technical acumen to troubleshoot drivability and electrical systems. Your leadership and mentoring abilities will be crucial in guiding a team towards enhanced customer service and satisfaction.Compensation Structure: $41.15 per...

  • Field Operations Supervisor

    2 weeks ago

    Jonesboro, Arkansas, United States Barnhart Crane & Rigging Full time

    OBJECTIVE: At Barnhart, our mission is rooted in a commitment to serve others. Our efforts contribute to the growth of the company, the well-being of our employees, and the support of our communities both locally and globally.PROBLEM SOLVERS: Barnhart has established a nationwide reputation for addressing challenges effectively. We specialize in the lifting,...