Contact Center Sales and Service Representative

4 days ago


Jonesboro, Arkansas, United States Arvest Bank Operations, Inc. Full time
About the Role

The Contact Center Sales and Service Representative serves as the primary point of contact for customers, providing exceptional service and support through various communication channels. This role requires a strong ability to engage with customers, resolve issues, and identify opportunities to cross-sell banking products.

Key Responsibilities
  • Provide exceptional customer service by displaying sincerity, outgoingness, and friendliness.
  • Answer customer telephone inquiries using proper telephone guidelines and account verification techniques.
  • Utilize multiple banking systems to access customer account information and promptly follow through to a satisfactory resolution on inquiries, requests, or complaints.
  • Maintain thorough knowledge of all bank products and services and cross-sell additional services to customers.
  • Assist branch associates by processing customer requests when recording of calls is necessary.
Requirements
  • A high school diploma or general education degree (GED) is required.
  • 1 year of customer service experience is required.
  • Proven ability to work across multiple software systems simultaneously is required.
  • Cross-selling/retail/consumer sales experience is preferred.
  • Call Center experience is preferred.
  • Banking experience is preferred.
What We Offer
  • Competitive compensation and benefits packages.
  • Significant professional growth opportunities.
  • A commitment to providing equal opportunity to all persons regardless of race, color, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis.


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