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Technical Specialist II

2 months ago

Cleveland, Ohio, United States Cleveland Clinic Full time

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Technical Specialist II

Location

Cleveland

Facility

Remote Location

Department

Pathology Informatics Cpi-Diagnostics Institute

Job Code

T31013

Shift

Days + Call

Schedule

8:00am-5:00pm

Job Summary

This is a fully remote opportunity for candidates who preferably reside in the states of Ohio, Florida or Nevada

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside dedicated caregivers, receive endless support, and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Technical Specialist plans, forecasts, justifies, implements and maintains all system and network hardware. You will maintain online service level agreements to ensure productivity. You will also set up and support hardware, operating systems and application software. This position supports the local and wide area network infrastructure.

The ideal future caregiver:

  • Has technical knowledge.
  • Demonstrates excellent critical thinking, problem solving and customer service skills.
  • Thrives working both independently and in a team environment.
  • Is organized.

This is an excellent opportunity for someone who is looking to build a career in a department that focuses on relationship building and provides opportunities for engaging with other IT areas.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being, and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

  • Develops creative solutions.
  • Presents options and makes recommendations for solutions.
  • Evaluates vendor quotes; performs cost analysis and cost justification.
  • Oversees resolution of system problems.
  • Ensures maximum availability of all systems to internal and external users.
  • Ensures complete documentation of all problem situations and resolutions by network/hardware support staff.
  • Reports status of problem situations to management.
  • Contributes to design, engineering and implementation of system infrastructure.
  • Other duties as assigned.

Education:

  • Bachelor's degree in Information Technology or related field.
  • An additional five to seven years of progressively responsible related experience may substitute for degree requirement.

Certifications:

  • For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.

Complexity of Work:

  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.

Work Experience:

  • Minimum of five years directly related experience.

Physical Requirements:

  • Ability to perform work in a stationary position for extended periods.
  • Ability to travel throughout the hospital system.
  • Ability to operate a computer and other office equipment.
  • Ability to communicate and exchange accurate information.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities