Customer Success Representative I

1 month ago

Chester, Virginia, United States Dupont Full time

At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter

Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.

Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all

Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

CUSTOMER SERVICE REPRESENTATIVE

ROLE DEFINITION​

As a Customer Service Representative you will support the sales team by performing customer service activities and account management functions. You will assist the sales team to proactively grow sales by providing outstanding customer service and developing client relationships and internal networks.

This is a hybrid position and the employee is expected to be in the office 3 days a week and can be remote 2 days per week.

Your key responsibilities will be/what you'll do:​

  • ​Receive and process phone and written inquiries, quotes, and order changes
  • Provide pricing and delivery information based on company procedures and policies
  • Work with cross functional teams to track orders to ensure on-time deliveries
  • Confer with customers to resolve issues with orders, deliveries, quotations, quality, and forecasts
  • Answer customer questions about products, prices, and availability

JOB QUALIFICATIONS​

Requirements:​

  • High School Diploma or GED plus two years' experience in Sales or a Manufacturing Environment -or- a Bachelor's Degree in a related field is required
  • Experience with QAD/ERP/MRP is a plus
  • Knowledge of Salesforce or other CRM is a plus
  • Proficiency with Microsoft Office is required

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

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