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Customer Success Representative I

3 months ago

Chester, Virginia, United States Dupont Full time

En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo.


Si deseas ser parte de una empresa multindustrial líder que ofrece soluciones sostenibles que aportan un valor y una finalidad reales, una empresa con espíritu de colaboración en la que se valora la diversidad de pensamiento y donde existe la creencia de que se trabaja mejor cuando se trabaja en equipo, DuPont es tu empresa.


¿POR QUÉ TRABAJAR EN DUPONT?
Nuestro objetivo es empoderar al mundo con innovaciones esenciales para crecer. Trabajamos en cosas que importan.


Tendrás la oportunidad de trazar tu camino, ponerte retos y adquirir nuevas capacidades para desarrollar una carrera profesional gratificante y enriquecedora.

Recompensamos a los empleados con una remuneración competitiva e incentivos para reconocer sus habilidades, competencias y contribuciones a los resultados del negocio.


Vive la experiencia de un entorno colaborativo en el que se celebra el trabajo en equipo con una flexibilidad que mejora el equilibrio y una atmósfera inclusiva que acoge a todos.


Conoce nuestra finalidad y hazla tuya mediante la aportación de innovaciones al mercado para mejorar el mundo, comparte un compromiso con la sostenibilidad para mejorar nuestro planeta y retribuye a las comunidades en las que trabajamos y vivimos.


CUSTOMER SERVICE REPRESENTATIVE
ROLE DEFINITION​

As a Customer Service Representative you will support the sales team by performing customer service activities and account management functions.

You will assist the sales team to proactively grow sales by providing outstanding customer service and developing client relationships and internal networks.


This is a hybrid position and the employee is expected to be in the office 3 days a week and can be remote 2 days per week.


Your key responsibilities will be/what you'll do:​
​Receive and process phone and written inquiries, quotes, and order changes

Provide pricing and delivery information based on company procedures and policies

Work with cross functional teams to track orders to ensure on-time deliveries

Confer with customers to resolve issues with orders, deliveries, quotations, quality, and forecasts

Answer customer questions about products, prices, and availability

JOB QUALIFICATIONS​

Requirements:
​

High School Diploma or GED plus two years' experience in Sales or a Manufacturing Environment -or- a Bachelor's Degree in a related field is required

Experience with QAD/ERP/MRP is a plus

Knowledge of Salesforce or other CRM is a plus

Proficiency with Microsoft Office is required

Únete a nuestra comunidad de talento para mantenerte conectado con nosotros

DuPont ofrece igualdad de oportunidades.

Se tendrá en consideración a los solicitantes cualificados sin importar la raza, el color de piel, la religión, la religión, el sexo, la orientación sexual, la identidad de género, el estado civil, la nacionalidad, la edad, la condición de veterano, la discapacidad o cualquier otro colectivo protegido.

Si necesita alguna ayuda razonable para buscar o solicitar un puesto, visite nuestra página de accesibilidad para consultar la información de contacto