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Insurance Customer Service Representative

2 months ago

Chester, Virginia, United States Teleperformance USA Full time
About the Role

We are seeking a highly skilled and motivated Licensed Insurance Representative to join our team at Teleperformance USA. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Handle and respond to customer inquiries in a professional and courteous manner
  • Provide excellent customer service through active listening and empathy
  • Work with confidential customer information and maintain the highest level of discretion
  • Aim to resolve issues on the first call by being proactive and resourceful
  • Communicate effectively with customers to ensure their needs are met
Requirements
  • Active home state Property & Casualty Insurance License
  • Minimum 1 year of customer service experience
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer systems
  • Proven oral and written communication skills
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills
  • 6 months Call Center experience and/or sales experience preferred
What We Offer

As a Licensed Insurance Representative at Teleperformance USA, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to grow and develop your skills. We offer a competitive compensation package, including paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs.

About Teleperformance USA

Teleperformance USA is a global digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.