Insurance Customer Service Representative

1 week ago


Chester, Virginia, United States Teleperformance USA Full time
About the Role

We are seeking a highly skilled and motivated Licensed Insurance Representative to join our team at Teleperformance USA. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Handle and respond to customer inquiries in a professional and courteous manner
  • Provide excellent customer service through active listening and empathy
  • Work with confidential customer information and maintain confidentiality
  • Aim to resolve issues on the first call by being proactive and resourceful
  • Communicate effectively with customers and provide clear and concise information
Requirements
  • Active home state Property & Casualty Insurance License
  • Minimum 1 year of customer service experience
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer systems
  • Proven oral and written communication skills
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills
  • 6 months Call Center experience and/or sales experience preferred
What We Offer
  • Competitive wages and benefits package
  • Opportunities for career growth and advancement
  • A collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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