Residential Case Manager I

Bayview Hunters Point Foundation

Who We Are:

Bayview Hunters Point Foundation has been at the heart of social justice for over 50 years, providing support services for predominantly low-income people of color in the Bayview and throughout San Francisco.

Our mission is to build a community that is empowered, clean, safe, and healthy. We are focused on multidisciplinary, community-informed support for our clients, addressing the root causes of unemployment and homelessness, and advocating for the basic human rights of food, health, economic and housing security.

Today, BVHPF's nearly 200 employees serve over 5,000 disadvantaged clients each year. Our programs include:

Mental health counseling for youth and adults

School-based mental health services

Substance abuse counseling and methadone treatment

Family transitional and supportive housing

Rapid rehousing and flex pool housing programs

Case management services at several homeless and housing programs

Bayview SAFE Navigation Center

These programs are funded through nearly 20 contracts with the City & County of San Francisco, and are monitored and regulated by several authorities, including CCSF and the State and Federal government.

Position Overview:

The Residential Case Manager at Holloway Program is responsible for providing comprehensive case management services to residents, with a focus on helping individuals and families achieve stable housing and self-sufficiency. This role involves assessing residents' needs, developing individualized service plans, and connecting them to community resources and services, help them regain stability and move towards permanent housing. Your primary objective will be to empower clients to overcome barriers and achieve self-sufficiency. This position reports to the Program Director, and works closely with the House Manager and other leaders.

Duties & Responsibilities:

Case Management:

Conduct initial assessments and intake interviews with new residents.

Develop and implement individualized service plans based on residents' needs and goals.

Provide ongoing case management, including regular check-ins and progress evaluations.

Maintain accurate and up-to-date case files and documentation.

Resource Coordination:

Connect residents with appropriate community resources and services, such as housing, employment, healthcare, and education. Advocate on behalf of residents to ensure they receive necessary services and support.

Coordinate with external agencies and service providers to facilitate access to resources.

Support Services:

Offer crisis intervention and support to residents experiencing immediate needs or emergencies.

Facilitate support groups, workshops, and life skills training for residents.

Assist residents with applications for benefits, housing, and other services.

Collaboration and Communication:

Work collaboratively with shelter staff, including the House Manager, to ensure coordinated care and support for residents. Participate in staff meetings, training sessions, and case conferences.

Communicate effectively with residents, staff, and external partners.

Compliance and Reporting:

Ensure compliance with shelter policies, procedures, and regulatory requirements.

Prepare and submit reports on case management activities and outcomes.

Maintain confidentiality and adhere to ethical standards in all aspects of case management.

Preferred Qualifications:

Bachelor's degree in Social Work, Psychology, Human Services, or a related field (preferred).

Experience in case management, preferably in a homeless shelter or similar environment.

Can demonstrate a commitment to professional development and enhance candidacy.

Equivalent work experience acceptable in lieu of degree with a minimum of one (1) year direct experience in case management or related field.

Electronic data collection, input, and information maintenance.

Clinical supervision toward licensure is available for those on a BBS licensure track if selected.

Designing, planning, and implementing program services, with an emphasis on building accountability for program participants as they strive to move forward in their lives.

Ensure the health and safety of program participants' and thorough management of the physical plant; this includes safety, hygiene, appearance, and overall aesthetic of the facility.

Prepared to respond to emergencies with clear thinking and swift action.

Be committed to the mission of Bayview Hunters Point Foundation and possess a good working knowledge of and sensitivity to individuals with substance abuse and/or mental health issues such as PTSD, psychosis, borderline behaviors, bipolar, etc.

Certified Case Manager (CCM), Certified Alcohol and Drug Counselor (CADC), or Mental Health First Aid.

Bachelors degree in social services, psychology or a related field.

Physical & Additional Requirements:

Regular and reliable job attendance.

Effective verbal and written communication skills.

Proficiency in computer skills, including knowledge of Microsoft Office, Avatar, internet browsers, etc.

Exhibit respect and understanding of others to maintain professional relationships.

Independent judgment in evaluation options to make sound decisions.

Ability to work effectively in an open office environment surrounded by moderate noise and distractions.

Frequently required to sit; occasionally walk and stand; travel from the building to other sites.

Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

The employee must be able to meet deadlines with time constraints.

May be asked to occasionally work irregular or extended hours while performing job duties.

Valid California's Driver's License (if duties require).

Able to meet required state, federal, local and BVHP standards.

Live Scan fingerprinting and TB clearance as well as any other medical vaccinations may be required.

At least two COVID-19 vaccinations (preferred).

As part of our commitment to maintaining a secure environment, all candidates selected for this position will be subject to a comprehensive background check clearance. This clearance is a standard part of our employment process and is conducted in accordance with applicable laws and regulations.

What We Offer:

Insurance: Coverage for medical, dental, life and vision, with varying levels of plans to choose from.

403(b) Retirement Plan

Paid Time Off (PTO): Including vacation days and sick leave

Holidays: 17 Employer-paid holidays

Flexible Work Arrangements: Hybrid schedules available for certain positions

Employee Assistance Programs (EAPs): Offering counseling, support services, and resources for personal or work-related issues.

Professional Development: Opportunities for training, workshops, or skills development programs

Paid Parental Leave: Time off for new parents, including maternity, paternity, and adoption leave

Voting Time Off (VTO): Allowing employees to take paid time off to vote

What Awaits You:

You'll be embraced by a dynamic team of seasoned professionals who are passionate about their field, which will support your personal and professional growth. Additionally, we highly value work-life balance and are committed to working collaboratively with you to meet your professional endeavors. Are you ready to elevate your career to new heights? At Bayview Hunters Point Foundation we're not just offering a job we're offering an opportunity to be a part of something bigger. Join our innovative and passionate team, where your skills and ambitions will find the perfect place to flourish

Notice: All job descriptions are to be used as guides only. They do not constitute contracts, commitments or promises of any kind. Bayview Hunters Point Foundation reserves the right to change, add, delete, upgrade or downgrade positions as dictated by business necessity at any time with or without notice. Bayview Hunters Point Foundation is a welcoming space for all, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We strive to create a diverse and inclusive workplace where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Candidates from a diversity of backgrounds are strongly encouraged to apply. Bayview Hunters Point Foundation is an Equal Employment Opportunity Employer.

Compensation details: Hourly Wage

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