Director of Residential Management

1 week ago

San Francisco, California, United States Tenderloin Housing Clinic Full time
Job Description

Tenderloin Housing Clinic is a leading non-profit organization dedicated to providing supportive housing and services to low-income, homeless, and formerly homeless individuals.

About the Role

The Associate Director of Property Operations will oversee the operations and budget for a portfolio of residential hotels and/or apartments, ensuring that property management and supportive housing services are responsive to the needs of tenants and support high levels of tenant retention.

Key Responsibilities
  • Leadership and Management:
    • Recruit, train, direct, supervise, develop, evaluate, and performance manage staff in accordance with THC policies and directives.
    • Conduct regular meetings, supervisions, and trainings to motivate staff for success, promote team building, and establish effective working relationships.
    • Ensure staff are aware of and correctly implement all safety rules and regulations and all policies and procedures.
    • Hold staff accountable for high levels of performance, teamwork, and quality customer service.
  • Administration and Operations:
    • Develop systems and procedures to improve operations and services, foster program development, and support achievement of program objectives and outcomes.
    • Partner and coordinate with other THC departments to meet objectives and ensure comprehensive services.
    • Attend and participate in meetings, as requested.
    • Monitor department compliance with contracts, including conducting regular file audits and monitoring building systems.
    • Coordinate between the Supportive Housing Manager and the Housing Services Department to ensure prompt move-in of new tenants.
    • Oversee timely tenant rent collection, ensure non-payment and nuisance eviction prevention procedures are followed, and coordinate unlawful detainer process with the Property Management attorney.
    • Represent the agency at eviction and other legal proceedings, as required.
    • Attend tenant meetings and special events to foster strong community relations.
    • Fulfill SHM responsibilities when there are gaps in staffing.
    • Review, approve, and/or seek approval of expenditures within specified budgetary guidelines.
    • Make regular visits to each portfolio property to ensure compliance with company policy and review operations.
    • Meet with tenants formally and informally on a regular basis to address concerns and build rapport.
    • Collaborate with staff to develop property goals related to maintenance and infrastructure upgrades.
    • Ensure safe management operations and community health and safety at residential buildings.
    • Ensure appropriate files and records are kept for legal and reporting purposes.
Requirements
  • Essential Qualifications:
    • Bachelor's degree in Hospitality Management, Social Work, or related field required; Master's degree in related field preferred.
    • California Certified Residential Manager (CCRM) Certification preferred.
    • Minimum 3 years of experience training and managing staff.
    • Minimum 3 years of experience managing operational and programmatic functions, with property management and/or facilities responsibilities preferred.
    • Minimum 2 years of experience in a non-profit with direct or indirect experience with multi-diagnosed, low-income, homeless, or formerly homeless adults strongly preferred.
    • Ability to respond to after-hour emergencies.
    • Desire to work in a Supportive Housing Model.
    • Basic understanding of the eviction process and terms of tenancy.
    • Understanding of a Harm Reduction Model in a supportive housing context.
    • History working with people with mental health and substance abuse issues.
    • Thorough working knowledge of Microsoft Office Suite.
    • Ability to produce and analyze reports, and write business correspondence.
    • Ability to effectively present information and respond to questions from groups of managers, employees, clients, and the general public.
    • Ability to read, understand, apply language, and make independent decisions based on policies, governmental regulations, technical procedures, and contracts.
    • Demonstrated analytical, critical thinking, and problem-solving skills.
    • Conflict resolution experience.
    • Demonstrated customer service skills.
    • Proactive self-starter with ability to take initiative, develop action steps/goals, and follow through on action steps to goal completion.
    • Ability to read, communicate orally, and write in English.
    • Ability to manage multiple projects with limited guidance in a fast-paced environment and meet strict deadlines with excellent attention to detail.
  • Required Behavioral Skills & Abilities:
    • Demonstrates passion, commitment, and behavior consistent with THC's Mission, Core Values, and Customer Service Philosophy.
    • Demonstrates leadership qualities such as maintaining vision, expectations, and energy for positive improvement and results.
    • Desires and has ability to empower direct reports to achieve the agency's goals and carry out the Mission and Core Values of THC.
    • Adapts well to change, and remains professional, respectful, and composed at all times.
    • Mature, honest, dependable, and accountable.
    • Establishes and maintains effective and appropriate relationships and boundaries, and communicates with clients, co-workers, and external parties in a manner that fosters respect and trust.
    • Exercises good judgment in using and/or keeping information regarding clients, employees, and THC confidential.
    • Works well independently, collaboratively, and as a team member.
    • Follows instructions completely and asks for help and/or guidance from supervisors when needed.
    • Good time management skills and punctual to work, THC meetings, and events.
    • Refrains from actions that may result in conflict or may be determined as aggressive, threatening, or violent.
    • Takes pride in work and performs all assigned duties diligently, efficiently, and effectively.
How to Apply

To apply for this position, please submit your resume through our online application system.

Tenderloin Housing Clinic is an Equal Opportunity Employer and is committed to a work environment that values diversity and inclusiveness. All qualified individuals are encouraged to apply.

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