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Program Support Assistant

2 months ago

Boise, Idaho, United States Veterans Health Administration Full time
Responsible for developing, monitoring and sustaining new and existing programs and their administrative functioning.

Perform as primary sole point of contact with supportive duties relevant to program management and direct program analysis support.

Maintain clinic grid schedules, cancellations and creation of new clinics.
Ensure accuracy of clinics profiles and ensure timely submission.

Verifies that appointment cancellations and no-shows are properly documented to maintain the accuracy of clinic utilization and clinic access statistical reporting.

Types, reviews, and edits outgoing correspondence prepared for grammatical accuracy, appearance, content, and conformance with regulations and correspondence policy as required.

Ability to work independently, using sound judgment and decision-making skills to determine processes, gather needed information and prioritize tasks.

Assigned work is completed accurately, timely and presented in a logical format.
Applies comprehensive knowledge and skills in the use of computer programs.
Proficient in the use of office equipment such as fax machine, copiers and printers.
Other computer functions include drafting correspondence and maintaining patient records within the electronic health record.
Assists with the creation of service level competency training plans for the clinical staff.
Assists staff for training needs and/or requests and coordinates training courses.
Serves as the TMS administrator for employees.
Serves as the Records Liaison and maintains personnel records.
Serves as the primary timekeeper for employees.
Records meeting minutes.
Maintain recertification and schedule for service level Standard Operating Procedures (SOP's) and Policies.
Assist in employee HR onboarding and clearance process.
Serves as fund control point clerk for purchasing of items and equipment.
Supports PM&R Compensated Work Therapy Program (CWT) supervisors and employees.
Serves as an assistant patient advocate in there absence.
Other duties as assigned.
Manage a wide variety of clinical program administrative elements.

Responsible for all service performance monitoring to include electronic health record note and encounter completion and compliance, clinic utilization, clinical access, no-show and cancellation rates, access, and consult management.

Analyze workload projection, organizational processes, clinical workload management and labor mapping.
Assist in developing database tracking mechanisms, data extraction and synthesizing and preparing reoccurring and non-reoccurring statistical reports.
Analyze data in identifying process improvements.
Assist in collecting data for performance data.
Protect and keep secure electronic data and files containing sensitive information.
Assist with clinic outcome measure data.
Receives, reviews and sends all incoming and outgoing mail.
Distributes all mail items to the appropriate office/staff.

Maintains office supplies and serves as the primary point of contact for ordering offices supplies, specialty items and maintain proper level of items.

Submits and ensures timely completion for all electronic work orders.
Assists with ordering and excessing outdated, worn or unusable equipment used for direct patient care .

Work Schedule:
Monday - Friday 7:30am-4:00pm

Position Description Title/PD#:
Program Support Assistant/PD60618A and PD60620A

Physical Requirements:
In an 8-hour day the majority if time will be spent sitting, walking, standing, carrying, etc.

Promotion Potential:


The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.

Selection at a lower grade level does not guarantee promotion to the full performance level.