Shop-Site Operations Manager

1 month ago

Los Angeles, California, United States TikTok Full time

TikTok Shop - Cross Dock Operations Manager


Los Angeles
Regular
Operations
Job ID: A197383A


Responsibilities



TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy

  • a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact

  • for ourselves, our company, and the communities we serve.

Join us. Why TikTok Shop The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. TikTok Shops Supply Chain and Logistics is seeking an Operations Manager to lead Cross Dock operations within its growing fulfillment network. In this role, you will be responsible for overseeing the day-to-day operations of the cross dock facility, ensuring efficient and accurate processing of inbound and outbound shipments.

This role requires a strategic thinker with strong leadership skills to optimize cross dock operations, improve logistics processes, and enhance overall supply chain efficiency. Responsibilities:

  • Oversee and manage the daily operations of the cross dock facility, including inbound and outbound operations.
  • Own and deliver operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity and financial goals.
  • Leverages third party service and cross functional teams, like transportation, warehousing and inventory teams, to run a world class fulfillment operation and solicit ideas to solve problems.
  • Identify and implement process improvements to enhance operational efficiency and reduce costs.
  • Establishes objectives and metrics for cross-dock operations in the areas of safety, quality, productivity, and customer experience
  • Sets clear goals and expectations for team members, measure performance and provide feedback.
  • Champion strategic projects that have network-wide impact.

Qualifications



Minimum Qualifications:

  • Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
  • 5 years of experience managing third-party logistics (3PL) providers/vendors preferably in cross dock operations.
  • Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.
  • Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs.
  • Strong project management, analytics, and continuous improvement skills

Preferred Qualifications:

  • Master's degree in Supply Chain Management, Logistics, or a related field.
  • Experience with Lean, Six Sigma, or other process improvement methodologies.
  • Experience with creating operations integration plans, training documents, and standard operating procedures (SOP).
  • Certification in Supply Chain Management (e.g., CSCP, CLTD).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at



Job Information



The base salary range for this position in the selected city is $ $208000 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​

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