Ops and Student Onboard Asst

4 weeks ago

Cambridge, Massachusetts, United States Harvard University Full time
Harvard University

Position Title: Ops and Student Onboard Asst

Req ID: 66471BR

School or Unit: Faculty of Arts and Sciences

Description: Job Summary

The Operations and Student Onboarding Assistant performs a wide range of technical and administrative duties in support of student onboarding, student data and record maintenance, and student service support within the Division of Continuing Education (DCE) Registrar's Office.

Position Description
  • Serve as a frontline resource on student onboarding processes and policies; maintain knowledge articles, help guides, and FAQs, providing updates as policies and processes evolve; assist with documenting new procedures.
  • Troubleshoot complex student login and account creation issues, under time-sensitive conditions across multiple DCE systems; support duplicate account resolution in DCE systems; track and use knowledge of student issues to suggest system and process improvements.
  • Perform regular and ad-hoc data maintenance in adherence to student record policies and procedures; test enhancements and new functionality for multiple student systems; maintain testing plans for routine testing.
  • Support student ID card operations; serve as a principal source of information on ID card photo upload and overall ID card eligibility requirements; lead ID card troubleshooting throughout summer term; manage and track email correspondence; identify trends in student issues and propose solutions to address process or policy issues; prepare statistical reports and queries necessary to ensuring accuracy of ID card and access data.
  • Provide operational support for student check-in events; facilitate set-up, supplies, and traffic design for ID card distribution and registration check-in stations; manage late check-in services throughout the summer term; liaise with other DCE and Harvard departments regarding additional event processes, procedures, and support as needed.
  • Provide editing and proofing support for a variety of handbook, website, training, and other content.
  • Cross-train with other Registrar's Office teams to provide office support and coverage for general student services; provide additional support for office projects as needed.


Basic Qualifications
  • Three or more years of experience working in an administrative, student services, or operations setting.
  • Education beyond high school may count towards experience.


Additional Qualifications and Skills
  • Bachelor's degree and experience working in a university setting preferred.
  • Experience with student information systems and data processing along with an aptitude for learning new systems and end-user software.
  • Accuracy and attention to detail; strong organization skills and ability to meet deadlines; enthusiasm and flexibility in accepting new assignments and adapting to shifting priorities.
  • Strong customer service orientation; demonstrable proficiency with oral and written communication skills used for communicating accurately and professionally with many constituents.
  • Ability to work well under pressure and with diverse populations; experience assisting large volume of students, handling complex and confidential information with discretion, and supporting projects or events.
  • Ability to establish and promote collaborative working relationships
  • Ability to work independently with minimal supervision.


Working Conditions

Some evening, weekend, and overtime work required, including summer term check-in weekends.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Additional Information
  • We will not provide visa sponsorship for this position.
  • A cover letter is highly encouraged for consideration.
  • All formal offers will be made by FAS Human Resources.


Benefits

We invite you to visit Harvard's Total Rewards website ) to learn more about our outstanding benefits package, which may include:
  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.


LinkedIn Recruiter Tag (for internal use only)

#LI-ZJ1

Department Office Location: USA - MA - Cambridge

Job Code: 403033 Staff Assistant III

Job Function: General Administration

Work Format: Hybrid (partially on-site, partially remote)

Sub Unit: Division of Continuing Education

Salary Grade: 053

Department: Division of Continuing Education

Union: 55 - Hvd Union Cler & Tech Workers

Time Status: Full-time

Pre-Employment Screening: Criminal, Identity

Schedule: Monday-Friday, 9-5pm

Commitment to Equity Diversity Inclusion and Belonging: Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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