Senior Director, Reservations Engineering

Job Number

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

Leads the team accountable for the development and delivery of the innovative and high-quality Reservations platform. Drives technology roadmaps with partnership from business stakeholders and Technology Product leaders. Follows and provides input to standard application development tools and processes to promote project quality for client-facing systems. This position manages day-to-day relationships with information technology teams to promote client satisfaction with all technology teams and business partners. Implements and manages continuous improvement program to improve quality, consistency, and client satisfaction.

Required:

• 10+ years of application development leadership experience with high performance, high availability central reservation systems.
• Demonstrated experience in Agile development methodologies, specifically with large-scale initiatives and geographically distributed teams.
• Demonstrated success leading medium-to large-scale initiatives/transformations.
• Five year's recent experience with architectural frameworks and the various approaches to the Systems Development.
• 5+ years leading innovative, technically complex solutions for business and consumer-facing audiences.
• 5+ years delivering enterprise level technology solutions that scale for a global audience.
• Experience with Automation testing, Performance Engineering, Release Management processes and Application Deployments.
• Experience with leading the design & implementation of cloud native solutions.
• Deep Experience and expertise with designing and building integrations with SaaS platform(s)
• Deep understanding of the pros and cons with cloud-native solution, microservices-architecture and API
• orchestration architecture
• Strong understanding of API platforms, back-end services, database and networking components of full stack infrastructure
• Experience in leading the teams through all stages of software development lifecycle
• Working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problems
• Direct management of cross functional, sourced, or matrixed teams
• Direct management of complex budgets in excess of $5M+ annual direct and indirect costs
• Experience with and knowledge of Technology outsourcing activities in a managed services environment

Preferred:

• Hands-on experience with Marriott's Reservations platform and Reservation Ecosystem.
• Exposure to DevOps, CI/CD pipelines, logging, metrics, monitoring, and tracing
• Exposure to Java, NoSQL, Spring boot, Kafka, Kubernetes, Cloud
• Experience with designing and building reservation systems for verticals such as hospitality, airline etc.
• Proven management experience in strategic planning and budgeting within one or more business groups.
• Good process management, negotiating, influencing and problem resolution skills
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
• Knowledge of business environment, service requirements and hospitality culture.
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action.
• Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
• Undergraduate/graduate degree in computer science or equivalent certification.
• Solid understanding of Technology financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs.
• Strong verbal and written communication skills with the ability to articulate complex technical ideas to non-technical audiences.
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.

CORE WORK ACTIVTIES

Managing Application Development Standards, Processes, and Tools

• Works with direct reports to facilitate consistency of service delivery across client groups
• Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:
• SDLC standard tools and processes for both agile and waterfall development
• Estimating standard tools and processes, incorporating flexibility for small and large projects
• Deployment standard tools and processes
• Monitors projects for adherence to defined application development processes
• Communicates to Shared Platform and Technology Product leaders opportunities to create broader Technology related and corporate standards and policies where necessary
• Communicates important application development policy changes that affect service provider and/or Marriott operations

Managing Day-To-Day Relationships with Teams

• Manages application development projects in partnership with Technology Product teams, business partners and providers
• Provides project management of business projects
• Oversees effective reporting within application development team
• Leads project reviews with team on application development projects
• Manages day-to day relationships with all Technology teams to promote the delivery of services that meet or exceed the client expectations
• Monitors projects for alignment with defined business case process
• Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
• Manages, and improves service level reporting for application development
• Provides early warning to the appropriate business stakeholders, Product leaders and team regarding degraded or missed service levels
• Assists with application, development and maintenance of service provider project management standards and tools
• Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction
• Works with application development service providers
• Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
• Works with team to progress the service providers services to match client needs
• Facilitates team and service provider compliance with the agreement
• Validates service levels meet business needs
• Facilitates the definition and enforcement of good service provider contracts
• Supports the Technology organization
• Provides input to Technology's business strategy and planning as needed
• Supports and follows defined Technology Governance decision rights, standards and practices
• Emphasizes accuracy and effectiveness of estimating and planning management with team
• Provides input to business/discipline and continent Technology budgets

Implementing and Managing Continuous Improvement Program

• Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry
• Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
• Works with application development service providers, Technology teams, and business partners to implement continuous improvement activities.
• Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction.

MANAGEMENT COMPETENCIES

Leadership

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

• Developing Others - Plans and supports the development of others' skills and capabilities so that they can fulfil current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future.
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Technical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business.
• Technology Life Cycle: knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.
• Technology Systems: Knowledge of Technology systems supporting the business including benefits, requirements, costs, justification, and operations.
• Technology Resources: The ability to secure and manage Technology resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information and resource planning) and measure project impact.
• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
• Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
• Reading Comprehension - Understands written sentences and paragraphs in work related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

California Applicants Only: The salary range for this position is $127,088 to $281,923 annually.

Colorado Applicants Only: The salary range for this position is $127,088 to $256,293 annually.

Hawaii Applicants Only: The salary range for this position is $153,776 to $281,923 annually.

New York Applicants Only: The salary range for this position is $127,088 to $281,923 annually.

Washington, D.C. Applicants Only: The salary range for this position is $139,796 to $256,293 annually.

Washington Applicants Only: The salary range for this position is $127,088 to $281,923 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 12 days after the date of this posting, July 17, 2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.