Current jobs related to Supervisor/Field Trainer, Organ Operations - Reno, Nevada - Donor Network West

  • Field Service Operations Manager

    5 days ago

    Reno, Nevada, United States Global Compression Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Service Operations Manager to join our team at Global Compression. As a key member of our operations team, you will be responsible for leading our field service activities and ensuring the timely execution of our operations activities.Key ResponsibilitiesLead supervisors and technicians in the...

  • Mechanical Operations Supervisor

    2 weeks ago

    Reno, Nevada, United States Fortis Construction-Oregon Full time

    Position Overview:The Mechanical Operations Supervisor plays a crucial role in overseeing mechanical operations within Fortis Construction. This position is designed for individuals who are adept at leading teams and ensuring the seamless execution of mechanical projects.Leadership Responsibilities:Mentor and guide Assistant Mechanical Supervisors and...

  • Operations Supervisor

    2 weeks ago

    Reno, Nevada, United States JT Logistics Full time

    Overview:Reporting directly to the Senior Vice President of Warehouse Operations, this role is responsible for overseeing warehouse personnel, guiding leadership development, managing client interactions, mentoring future leaders, tracking and presenting key performance indicators (KPIs), fostering a positive workplace culture, and ensuring safety protocols...

  • Airport Operations Supervisor

    2 weeks ago

    Reno, Nevada, United States The Hertz Corporation Full time

    The Hertz Corporation - Airport Operations SupervisorThe Airport Operations Supervisor is responsible for directing the activities and processes of frontline staff, including but not limited to Customer Service Agents, Customer Experience Associates, and other non-exempt personnel. This role may also assist the Senior Operations Manager in overseeing a...

  • Training Area Supervisor

    2 weeks ago

    Reno, Nevada, United States Chewy Full time

    Position Overview: We are seeking a Learning Area Manager to oversee a dedicated team of Coordinators and on-site trainers. This role is pivotal in executing training initiatives across various pet product categories, including consumables and durable goods. You will play a key role in enhancing brand awareness, facilitating onboarding processes, and...

  • Public Works Operations Supervisor

    5 days ago

    Reno, Nevada, United States City of Reno Full time

    Job SummaryWe are seeking a highly skilled and experienced Public Works Operations Supervisor to join our team at the City of Reno. As a key member of our public works department, you will be responsible for overseeing the maintenance and repair of our city's infrastructure, including streets, facilities, equipment, and vehicles.Key ResponsibilitiesSupervise...

  • Lead Retail Trainer

    2 days ago

    Reno, Nevada, United States American Greetings Full time

    Job SummaryAmerican Greetings is a leading provider of social expression products, and we are seeking a highly motivated and experienced Lead Retail Trainer to join our team. As a key member of our retail operations team, you will be responsible for training and developing our merchandising team to ensure exceptional customer experiences and drive business...

  • Logistics Operations Supervisor

    2 weeks ago

    Reno, Nevada, United States American Freight Furniture Full time

    Position Overview:The Logistics Operations Supervisor plays a crucial role in overseeing the shipping functions of American Freight Furniture's Appliance Outlet and Repair Centers in the absence of the Operations Manager. This position is responsible for ensuring the precision of shipping documentation and collaborating with the shipping team to guarantee...

  • Laundry Operations Supervisor

    2 weeks ago

    Reno, Nevada, United States Meruelo Group Full time

    Join the Meruelo Group - A Leader in Hospitality and EntertainmentOVERVIEW:The Laundry Operations Supervisor is accountable for managing the operational requirements of the laundry facility. This role involves overseeing processes and workflows to ensure optimal productivity and quality standards are met. The supervisor will monitor team performance,...

  • Implementation Coach for Field Operations

    2 weeks ago

    Reno, Nevada, United States State Farm Full time

    Field Implementation Coach (FIC) - ProximityWe are looking for a dedicated professional to serve as a Field Implementation Coach, concentrating on empowering independent State Farm agents to integrate marketing strategies and technological solutions that elevate customer satisfaction.Facilitate in-person engagements with agents and their teamsEncourage...

  • Store Operations Supervisor

    2 weeks ago

    Reno, Nevada, United States Qdoba Full time

    We are looking for enthusiastic and skilled candidates to fill the role of Store Operations Supervisor who are excited about advancing their careers with our organization.Qualifications:• A minimum of 1-3 years of supervisory experience in a quick-service or casual dining setting is preferred.• Excellent communication abilities.• A strong desire for...

  • Training Area Supervisor

    1 week ago

    Reno, Nevada, United States Chewy Full time

    Overview: We are seeking a Learning Area Manager to oversee a dedicated team of Coordinators and on-site trainers. This role is pivotal in executing training programs across a diverse range of pet products and categories, including consumables and durable goods. You will play a key role in enhancing brand recognition and communication strategies, as well as...

  • Training Area Supervisor

    2 weeks ago

    Reno, Nevada, United States Chewy Full time

    Position Overview: We are seeking a Learning Area Manager to oversee a dedicated team of Coordinators and on-site trainers. In this role, you will be responsible for implementing training programs across a diverse range of pet products and categories, including consumables and durable goods. Your focus will be on enhancing brand awareness, facilitating...

  • Logistics Operations Supervisor

    2 weeks ago

    Reno, Nevada, United States The Chefs' Warehouse Full time

    Position Overview: This role is responsible for overseeing, organizing, and managing the activities of delivery personnel and warehouse operations for the Company. This includes personnel scheduling, ensuring timely customer deliveries, and adhering to relevant transportation regulations at both state and federal levels. Responsibilities may be executed...

  • Security Operations Supervisor

    2 weeks ago

    Reno, Nevada, United States Allied Universal® Full time

    Job OverviewAllied Universal, a leader in security and facility services across North America, offers fulfilling career opportunities that instill a sense of purpose. Working within a vibrant, diverse, and inclusive environment, you will contribute to a culture that positively impacts the communities and clients we serve. We provide comprehensive benefits...

  • Retail Operations Supervisor

    2 weeks ago

    Reno, Nevada, United States Marshalls Full time

    Join Our Team as a Retail Operations Supervisor!As a Retail Operations Supervisor at Marshalls, you will play a crucial role in supporting the Store Manager across various functions, including:Merchandising: Collaborate on innovative strategies to enhance product presentation and availability.Store Operations: Assist in managing daily operations to ensure...

  • Logistics Operations Supervisor

    2 weeks ago

    Reno, Nevada, United States The Chefs' Warehouse Full time

    Position Overview: This role is responsible for overseeing, managing, and coordinating the activities of warehouse and delivery personnel within the organization. This includes personnel scheduling, fulfilling customer delivery commitments, and ensuring adherence to relevant state and federal transportation regulations. Responsibilities may be executed...

  • Security Operations Supervisor

    2 weeks ago

    Reno, Nevada, United States Allied Universal® Full time

    Job OverviewAllied Universal, a premier provider of security and facility services in North America, is dedicated to offering fulfilling career opportunities that instill a sense of purpose. In a vibrant, diverse, and inclusive environment, you will contribute to a culture that positively impacts the communities and clients we serve. We provide comprehensive...

  • Lead Retail Trainer

    2 days ago

    Reno, Nevada, United States American Greetings Full time

    About the RoleAmerican Greetings is a leading provider of greeting cards and other celebratory products. We are seeking a highly motivated and experienced Lead Retail Trainer to join our team.Key ResponsibilitiesPartner with the Field Manager to identify training needs and develop effective training programs.Communicate with new and existing merchandisers to...

  • Territory Operations Manager

    2 weeks ago

    Reno, Nevada, United States The Ladders Full time

    The Ladders is a leading provider of career advancement solutions, specializing in connecting professionals with opportunities that align with their skills and aspirations. Position Overview:This role is designated for overseeing operations in a specified territory, with a focus on enhancing service delivery and customer satisfaction. The incumbent will...

Supervisor/Field Trainer, Organ Operations

2 months ago

Reno, Nevada, United States Donor Network West Full time

Donor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

POSITION SUMMARY

The Supervisor/Field Trainer, Organ Operations includes all responsibilities of a DNWest Clinical Procurement Coordinator along with additional supervisory functions. The Supervisor/Field Trainer, Organ Operations is responsible for the planning, developing, implementing, and evaluating of assigned clinical team in areas of organ procurement for transplant. This individual is responsible for ensuring that the clinical procurement coordinator team provides high quality service at all times so that all donation opportunities are realized and maximized meeting the mission and vision of Donor Network West. The Supervisor/Field Trainer, Organ Operations, in conjunction with the Director of Organ Operations, manages the day-to-day administrative responsibilities of staff such as scheduling, timecards, personnel expenses, and evaluations. In collaboration with Learning & Development staff, coordinates newly hired staff clinical orientation, training, evaluation, and continuing education. As a member of the middle management team, this individual actively fosters an organizational culture that is based on customer-service, collaboration, support, and constructive feedback for quality improvement. The Supervisor/Field Trainer, Organ Operations provides input as needed into policy development, training requirements, and process improvement related to organ procurement.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Clinical Responsibilities

  • As part of response team, works directly with all departments to ensure timely and appropriate response to organ referrals. This includes adherence of assigned staff to the referral communication pathway to manage all active referrals, including shift/daily follow up to optimize every donation opportunity.
  • Reviews organ donor and referral activity with staff to identify adherence to organizational expectations for timely support to internal and external customers. Develops action plans with assigned clinicians to address areas of improvement.
  • Performs appropriate follow-up with physicians, nurses, and other donor hospital staff in regards to DNWest staff to concerns raised during onsite situations. Understands hospital and DNWest escalation protocols.
  • Encourages and supports current research projects with staff and inspires teams to explore and investigate all inquiries into continued learning from clinical practice related to donation and transplantation.
  • Collaborates with regional leadership to provide clear and consistent DNWest messaging related to the donation process.
  • Responds onsite independently and/or in conjunction with assigned staff to hospital referrals and donors within designated time outlined in expectations, policy, and guidelines.
  • Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative and team oriented approach to referrals and donors. This may include but is not limited to: maintenance of potential donor patients, determination of medical suitability, the donation discussion and authorization process, specific testing and procedures required, allocation of organs, and coordination of recovery.
  • Expected to support organ operations needs during periods of high activity which may include donor assignments on day, night, weekend, and holiday shifts.

Training Responsibilities

  • In conjunction with the department leadership team and L&D, assists with onboarding and on-going instructor-led and on-the-job training of team members within their focus area.
  • Effectively and professionally trains staff according to an established department training plan, current policies, and current practices.
  • Participates as a subject matter expert who partners with L&D to evaluate, develop, and update training plans and materials.
  • Coordinates the development and implementation of hands-on simulation training with L&D staff using approved resources.
  • Provides on-site training and skills/competency assessment. Establishes opportunities for coaching and support for staff using all available resources.
  • Partners with L&D to ensure that learning objectives are taught and assessments are conducted with consistency.
  • Documents training progress in the learning management system in an accurate and timely manner.
  • Assists family care team in identifying specific needs for assigned staff related to on-going family support, formal authorization requests, registry notification, and dual advocacy.
  • Collaborates with department leadership, preceptors, and educators to attend check-ins and provide feedback to staff.
  • Schedules and conducts regular debriefing sessions with CPC trainees, CPC staff, preceptors, and department leadership to identify strengths/weaknesses, review achievement/non-achievement of training objectives, identify future training goals and appropriately document staff member's case experiences.
  • Assists L&D and department leadership in the identification and training of clinical preceptors.
  • Coordinates training presentations, training topics, and training activities for organ operations and other department meetings as requested.
  • Advocates for learners by creating supportive learning opportunities.
  • Participates in the train-the-trainer program and the community of practice for learning.

Administrative Responsibilities

  • Supervises assigned clinical staff which includes but is not limited to: recruitment, interviewing, and candidate selection; scheduling; training and development; coaching and counseling; appraisal and recognition; career development and advancement; salary review and recommendation; and disciplinary action in accordance with DNWest policy and procedures.
  • Coordinates team scheduling in assigned region to provide adequate clinical resources for response to referrals and donor management.
  • Integrates fiscal responsibility for DNWest by collectively reviewing and approving staff timecard entries, expense reporting, and budget deviations with the Director of Organ Operations.
  • Activates the DNWest Quality Systems occurrence reporting system and completes follow up with direct reports and leadership as assigned.
  • Identifies, develops, implements, and updates DNWest policy, guidelines, and job aids. Policy development is typically related to organ operations, but the Supervisor/Trainer could be engaged for input from other functions to determine consistency across job roles.
  • Ensures compliance with established quality assurance standards as well as local, state, and federal regulations relating to organ procurement to demonstrate commitment to quality.
  • As part of the leadership team, participates in departmental and organizational strategic planning focused on meeting goals and key performance measures.
  • Works with other members of the management team to attain DNWest's organizational goals and performance metrics. Familiar with all aspects of Centers for Medicare & Medicaid Services benchmarking and speaks to continued improvement to meet measures.

QUALIFICATIONS

  • The Supervisor/Trainer must have the ability to speak clearly in order to accurately convey information either in person, electronically through email or text messaging, or by telephone to staff, healthcare partners, donor families and external stakeholders.
  • The employee must possess strong interpersonal skills, which allow for effectively communicating, negotiating, and resolving conflict with individuals and/or groups of individuals.
  • The Supervisor/Trainer has a strong knowledge of referral management, patient assessment, clinical management, organ allocation, and the overall donation process.
  • Exhibits the ability to provide oversight and assess daily needs of the donation process form the viewpoint of organ operations and clinical requirements to maximize donation.
  • Displays good judgement and critical thinking skills.
  • Excellent written and verbal skills.
  • Skilled in fostering an environment that promotes learning and practicing technical concepts/terms.
  • Able to communicate with clarity and kindness.
  • Able to give and receive constructive feedback.
  • Willing to learn and apply standard practices in presentation, facilitation, and follow facilitator guides for established training.
  • Willing to learn and apply to learn the basics of adult learning theory and the impact of curriculum and assessment design.

EDUCATION AND EXPERIENCE

  • Bachelor's degree in registered nursing or biological sciences or an equivalent degree/diploma/certification in an allied health care field (i.e. emergency medical technician-paramedic or respiratory therapy) or commensurate work experience.
  • Certified Procurement Transplant Coordinator. Certification may be completed in the first 12 months of employment.
  • Master's degree in Life Science or similar field preferred.
  • The minimum requirements for this position include but not limited to the following:
  • Minimum of three years' experience working in an organ procurement organization and a CPC.
  • Proven leadership, communication, preceptor, and supervisory and coaching skills.
  • Must have the ability to travel within the DNWest service area by car. Must maintain a valid driver's license and current vehicle insurance based on applicable state minimum insurance coverage standards.

Provided compensation data is subject to change based on location and work status. Salary data provided by third party sites do not accurately reflect our pay structure.