Airport Operations Supervisor

2 weeks ago


Reno, Nevada, United States The Hertz Corporation Full time


The Hertz Corporation - Airport Operations Supervisor

The Airport Operations Supervisor is responsible for directing the activities and processes of frontline staff, including but not limited to Customer Service Agents, Customer Experience Associates, and other non-exempt personnel. This role may also assist the Senior Operations Manager in overseeing a specific brand or department within an airport to ensure optimal performance through effective operational leadership, clear communication, and enhanced efficiency.

The Airport Operations Supervisor plays a crucial role in providing leadership to non-exempt employees, focusing on overall operational performance, customer satisfaction, fostering a positive workplace culture, ensuring safety, managing service delivery, overseeing budgets, and maintaining vendor relationships.

This position may involve leading a specific brand or function, depending on the scale of the location.


Key Responsibilities:
  • Oversee daily operations, fleet management, and revenue generation for the assigned function.
  • Lead initiatives to meet and exceed customer expectations, ensuring alignment of the sales team with established sales methods and processes.
  • Address customer concerns to ensure a positive service experience.
  • Proactively drive the sales process to create a dynamic, customer-centric commercial organization focused on delivering value-added solutions.
  • Promote productivity enhancements through employee engagement and accountability; ensure adherence to established Standards of Work.
  • Implement effective communication strategies aimed at building employee engagement to achieve business objectives.
  • Conduct timely and constructive performance evaluations as needed.
  • Manage airport operations and assigned locations in the absence of the General Manager.
  • Participate in the recruitment process as required.
  • Provide management with updates and performance indicators as requested.
  • Stay current on all administrative responsibilities in accordance with company policy.

Educational Background:
  • High School Diploma required.
  • Bachelor's Degree preferred.

Professional Experience:
  • 1-3 years of prior experience in customer service or operations, relevant to specific job duties.
  • Experience in car rental, hospitality, or tourism is advantageous.

Knowledge:
  • Customer service resolution practices.
  • People management and leadership skills.
  • Sales management and coaching abilities.
  • Operations management expertise.

Skills:
  • Highly organized with strong problem-solving capabilities.
  • Proficient in Microsoft Office Suite.
  • Customer service aptitude with the ability to resolve issues effectively.
  • Excellent verbal and written communication skills.
  • Demonstrates personal accountability and integrity.
  • Adaptable and flexible in a dynamic work environment.

The Hertz Corporation operates multiple car rental brands globally, recognized for its commitment to excellence in service and operational efficiency.

US EEO STATEMENT:
At Hertz, we promote a culture of diversity and inclusion, taking affirmative steps to enhance employment and advancement opportunities. The diverse perspectives, experiences, skills, and talents of our employees are integral to our culture and success.



  • Reno, Nevada, United States Reno-Tahoe Airport Authority Full time

    About the RoleThe Reno-Tahoe Airport Authority is seeking a highly skilled and detail-oriented Airport Security Specialist to join our team. As a key member of our security team, you will play a critical role in ensuring the safety and security of our airport, passengers, and employees.Key ResponsibilitiesPatrol and Monitor Airport Perimeter: Conduct regular...


  • Reno, Nevada, United States Unifi Full time

    Job Summary:Unifi is seeking a highly skilled and experienced Airport Ramp Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of our airport facilities.Key Responsibilities:Supervise and Coordinate Daily Activities: Oversee the daily activities of employees to ensure safe...


  • Reno, Nevada, United States Reno-Tahoe Airport Authority Full time

    Job SummaryThe Reno-Tahoe Airport Authority is seeking a highly skilled and detail-oriented Airport Facilities Custodian to join our team. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and maintenance of airport buildings, terminals, facilities, sidewalks, curb areas, parking lots, garages, and...


  • Reno, Nevada, United States Horizon Air Full time

    About the RoleHorizon Air is seeking a highly skilled and customer-focused individual to join our team as a Ramp and Customer Service Agent. As a key member of our airport operations team, you will be responsible for providing exceptional service to our guests while ensuring the smooth operation of our airport facilities.Key ResponsibilitiesAssist guests...


  • Reno, Nevada, United States Unifi Full time

    Job Summary:Unifi is seeking a highly skilled and experienced Airport Ramp Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of our airport facilities.Key Responsibilities:Supervise and Coordinate Daily Activities: Oversee the daily activities of employees to ensure safe...


  • Reno, Nevada, United States JSX Full time

    Position: Airport Services Team LeaderAbout You: As an ideal candidate, you will be dedicated to providing a smooth and hassle-free customer service experience while ensuring that the lounge is impeccably maintained and fully equipped with amenities. You will embody a collaborative spirit and be open to both giving and receiving guidance from team members...


  • Reno, Nevada, United States Managed Labor Solutions Full time

    Position OverviewManaged Labor Solutions (MLS), a prominent provider of rental car outsourcing services across the nation, is seeking dedicated and efficient individuals to fill the role of a Rental Car Fleet Driver at airport locations. We offer opportunities for both daytime and evening shifts.Key Responsibilities:Safely and promptly relocate vehicles...

  • Operations Supervisor

    2 weeks ago


    Reno, Nevada, United States JT Logistics Full time

    Overview:Reporting directly to the Senior Vice President of Warehouse Operations, this role is responsible for overseeing warehouse personnel, guiding leadership development, managing client interactions, mentoring future leaders, tracking and presenting key performance indicators (KPIs), fostering a positive workplace culture, and ensuring safety protocols...


  • Reno, Nevada, United States Marshalls Full time

    Join Our Team as a Retail Operations Supervisor!As a Retail Operations Supervisor at Marshalls, you will play a crucial role in supporting the Store Manager across various functions, including:Merchandising: Collaborate on innovative strategies to enhance product presentation and availability.Store Operations: Assist in managing daily operations to ensure...


  • Reno, Nevada, United States Daifuku Full time

    Position Overview This role involves providing essential support to technical teams while executing administrative tasks as directed by management and client requirements. Key Responsibilities Assigns technicians to address issues on the conveyor system and generates work orders for necessary repairs. Adheres to company policies and procedures,...


  • Reno, Nevada, United States CHECK CITY Full time

    Retail Operations Supervisor in TrainingCompany OverviewCheck City is a prominent provider of financial solutions known for its commitment to outstanding customer service. We are currently looking for a Retail Operations Supervisor in Training to become a vital part of our team. In this role, you will be instrumental in driving the success of our retail...


  • Reno, Nevada, United States Fortis Construction-Oregon Full time

    Position Overview:The Mechanical Operations Supervisor plays a crucial role in overseeing mechanical operations within Fortis Construction. This position is designed for individuals who are adept at leading teams and ensuring the seamless execution of mechanical projects.Leadership Responsibilities:Mentor and guide Assistant Mechanical Supervisors and...


  • Reno, Nevada, United States Atlantiscasino Full time

    Culinary Operations Supervisor - Atlantis CasinoPosition OverviewThe Culinary Operations Supervisor plays a pivotal role in the kitchen, reporting directly to the Chef De Cuisine and the Executive Sous Chef. This position is essential for maintaining smooth kitchen operations and ensuring high standards of culinary excellence in the absence of the Chef De...


  • Reno, Nevada, United States American Freight Furniture Full time

    Position Overview:The Logistics Operations Supervisor plays a crucial role in overseeing the shipping functions of American Freight Furniture's Appliance Outlet and Repair Centers in the absence of the Operations Manager. This position is responsible for ensuring the precision of shipping documentation and collaborating with the shipping team to guarantee...


  • Reno, Nevada, United States Meruelo Group Full time

    Join the Meruelo Group - A Leader in Hospitality and EntertainmentOVERVIEW:The Laundry Operations Supervisor is accountable for managing the operational requirements of the laundry facility. This role involves overseeing processes and workflows to ensure optimal productivity and quality standards are met. The supervisor will monitor team performance,...


  • Reno, Nevada, United States Trillium Staffing Full time

    Trillium Staffing is currently seeking a Logistics Operations Supervisor for a direct-hire opportunity.As the Logistics Operations Supervisor, you will oversee various priorities in a customer-focused environment. Your role will involve leading a diverse team, which may include Logistics Associates, Drivers, and Administrative Coordinators. You will...


  • Reno, Nevada, United States Go Direct Full time

    Job OverviewGo Direct is a prominent provider of third-party logistics, multi-channel distribution, and direct-to-consumer fulfillment services across various sectors, including consumer packaged goods, health & beauty, and consumer electronics. Our company is well-funded and experiencing rapid growth through the expansion of current facilities and the...


  • Reno, Nevada, United States Daifuku Full time

    Position Summary Under minimal supervision, this role is accountable for assisting technical personnel and executing administrative tasks as directed by the client and Site Manager. Key Responsibilities Coordinates the dispatch of personnel or technicians to address issues on the conveyor system and generates work orders for necessary repairs. ...


  • Reno, Nevada, United States Daifuku Full time

    Position Overview Under minimal supervision, this role is tasked with delivering assistance to technical personnel and executing administrative responsibilities as directed by the client and the Site Manager. Key Responsibilities Coordinates the dispatch of personnel or technicians to address issues arising on the conveyor system and generates...


  • Reno, Nevada, United States WinCo Foods Full time

    Join Our Team at WinCo Foods!As a Bakery Operations Supervisor, you will play a crucial role in overseeing the Bakery Department. Your responsibilities will include:Department Management: Lead the operations of the Bakery Department, ensuring efficiency and productivity.Team Leadership: Supervise and inspire team members by providing training, participating...