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Logistics Operations Supervisor
2 months ago
Position Overview: This role is responsible for overseeing, managing, and coordinating the activities of warehouse and delivery personnel within the organization. This includes personnel scheduling, fulfilling customer delivery commitments, and ensuring adherence to relevant state and federal transportation regulations. Responsibilities may be executed directly or through subordinate supervisors.
Key Responsibilities:
- Supervise and coordinate daily operations of warehouse and delivery staff, including route and vehicle assignments, customer deliveries, and vendor pickups.
- Ensure compliance with all applicable USDOT regulations and other relevant regulatory requirements concerning vehicle operation, maintenance, and driver medical certifications.
- Provide training to warehouse and delivery personnel to meet required standards and conduct regular performance evaluations.
- Maintain necessary driver files as mandated by USDOT regulations.
- Update and manage work schedules for warehouse and delivery staff.
- Ensure that all vehicles are maintained to cleanliness and operational standards.
- Report any service issues to the leasing company.
- Address and resolve customer complaints, including immediate problem-solving and coordinating responses with sales personnel as needed.
- Train warehouse and delivery staff in all aspects of material handling, both on and off the vehicle.
- Continuously evaluate employee performance, including regular road-testing, and provide appropriate feedback, coaching, or corrective actions as necessary.
- Conduct thorough accident investigations and manage insurance reporting in collaboration with the Operations Manager and other relevant parties.
- Monitor trip logs and vehicle tracking systems to ensure adherence to schedules and oversee the preparation and retention of dispatch and vehicle operation records.
- Maintain accurate mileage records for tax and leasing purposes.
- Achieve proficiency in the primary sales processing software and associated systems used by the company.
- Drive delivery routes during peak periods and as required to fulfill operational delivery commitments.
- Conduct weekly staff meetings to communicate new procedures and company-wide updates, collaborating with Operations, Product, Purchasing, and Sales teams to ensure information accuracy and completeness.
Qualifications:
- Minimum of 1 year of relevant experience in logistics or transportation management.
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