Technical Service Representative

2 months ago

Roanoke, Virginia, United States AkzoNobel Full time

We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining multiple existing customers.

Key Responsibilities
  • Provide total technical support to customers.
  • Problem-solving. Analyzes product-related issues, including on-site analysis and actuation. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to establish corrective actions.
  • Manage complex customer complaints.
  • Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build customer strategy plans.
  • Actively participate in key phases of the sales process to prospects.
  • Proactively prevent and solve problems of a technical nature occurring with existing customers.
  • Attend the testing process as well as the implementation of new products and technologies.
  • Develop and maintains relationships with customer technical staff, in order to keep and extend the business.
  • Use reporting tools such as CRM, up-dates the key customers' databases with valid, accurate, and complete information (visits reports, action reports, cases, regulatory requests...)
  • Deliver periodical progress reports, proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market.
Job Requirements
  • Knowledge & Work Experience – Paints & Coatings industry, any B2B industry environment, customer/segment profiling, 3-5 years of work experience in technical services and support, or coatings application.
  • University Degree in chemical engineering, chemistry, or related field.
  • Skills – Problem-solving, stakeholder management, creating value propositions, communication, and presentation, commercial and business acumen, and excellent interpersonal skills.
Total Compensation
  • The salary range for these skills is $65,000 to $75, % annual bonus.
  • Excellent Medical Insurance with HSA.
  • Dental, Vision, Life, AD&D benefits.
  • 401K retirement savings with 6% company match.
  • Generous vacation, sick, and holiday pay.
  • Paid Parental leave.
  • Active Diversity & Inclusion Networks.
  • Career growth opportunities on a regional and global scale.
  • Tuition Reimbursement.
  • Monthly Automobile Allowance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

Requisition ID: 31880

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