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HVAC Training Specialist

2 months ago

Roanoke, Virginia, United States Samsung HVAC America, LLC Full time
Job Title:

HVAC Training Specialist (Remote)

Department:

Training

FLSA Status:

Exempt

Reports To:

National Training Manager

Position Overview:

This role is designed to deliver specialized training in HVAC installation, servicing, and product application for both clients and internal staff. The trainer will leverage their extensive experience in the installation, service, maintenance, and sales of mini-split and VRF inverter-driven systems to provide HVAC-specific education to diverse audiences in various settings, including training centers and online platforms. The trainer must recognize different learning styles and tailor their approach to effectively engage participants. Additionally, they will contribute to the creation of both online and in-person training courses and support projects assigned by the National Training Manager to enhance overall company performance and customer satisfaction.

Key Responsibilities:

1.

Deliver engaging and effective training sessions to installers, service technicians, maintenance personnel, sales teams, and application specialists for both external clients and internal staff.

60%

2.

Revise and update training materials to ensure relevance and accuracy.

20%

3.

Assist in the design and development of training programs for both instructor-led and online learning formats.

10%

4.

Track and manage attendance using a learning management system.

5%

5.

Engage in the enhancement of programs and initiatives within the Technical Services and Training Department to improve customer experiences with Samsung HVAC.

5%

Total:

100%

Minimum Qualifications:

Education/Training:
  • Bachelor's degree or equivalent certification in Heating, Ventilation, and Air Conditioning, or a comparable combination of education and experience is required.
  • 7 - 10 years of specialized training and expertise in the HVAC sector.
  • Experience in training diverse audiences.
  • Background in developing educational courses.
Business Experience:
  • Ability to evaluate training content and materials for highly technical HVAC products.
  • Skills in planning, organizing, and prioritizing multiple tasks and projects.
  • Familiarity with business and educational software such as PowerPoint, Excel, Word, Outlook, Adobe Acrobat, Articulate Replay & Storyline, as well as online seminar tools like GoToTraining, Teams, Zoom, and others as implemented.
Working Conditions:
Environment:
  • Operate a computer keyboard, telephone, and view a video display terminal for over 90% of work time.
Physical Requirements:
  • Lift, move, or adjust general office equipment, boxes, or materials weighing up to 50 pounds using appropriate handling equipment and procedures.
  • Occasionally work beyond standard hours.
  • Must possess a valid driver's license in good standing.
  • Regular travel with overnight stays up to 50% is required.
Specialized Knowledge/Skills:
  • Strong presentation abilities.
  • Effective oral and written communication skills for interaction with internal and external stakeholders.
  • Ability to work independently and collaboratively to achieve personal and departmental objectives within established timelines with minimal supervision.
(This description provides a general overview and is not intended to be an exhaustive list of all responsibilities. Additional duties may be assigned as necessary to meet company objectives.)