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Service Operations Representative

2 months ago


Roanoke, Virginia, United States Cardinal Health Full time

Schedule: Monday-Friday 8:00AM-4:30PM

Starting Pay: $18-$20/HR (depending on experience)

Bonus eligible: No

Benefits: 401k Contributions, Paid Time Off, Access to wages before pay day with myFlexPay

_Role Overview_

The Customer Service Operations team plays a vital role in fostering and enhancing customer relationships through effective contract management, order processing, and issue resolution.

_Position Summary_

The Customer Service Representative II is responsible for managing orders for distribution centers and other internal clients, ensuring alignment with scheduling, demand forecasts, and inventory levels. This role involves administering orders in internal systems and addressing customer inquiries, providing clear communication regarding any delays or issues.

_Key Responsibilities_

  • Manage standard customer orders in accordance with established demand plans and schedules using internal systems.
  • Respond to inquiries from internal clients regarding order status, including tracking information and priority levels.
  • Identify and communicate solutions for order delays and missing information based on customer profiles.
  • Utilize internal reporting tools to analyze order issues and communicate findings effectively.
  • Collaborate with various internal teams to resolve customer issues and ensure compliance for international orders.
  • Coordinate the processing of product samples and trials, working closely with marketing teams to meet requirements.

_Qualifications_

  • 1-3 years of relevant experience
  • High School Diploma, GED, or equivalent work experience

_Expectations for This Role_

  • Utilizes acquired skills and company policies to complete standard tasks.
  • Handles routine assignments requiring basic problem-solving abilities.
  • Refers to established policies for guidance on tasks.
  • Receives general direction on standard work and detailed instructions for new assignments.
  • Consults with supervisors or senior peers on complex issues.

Cardinal Health is committed to creating an inclusive workplace that values diversity and encourages all qualified applicants to apply.