Product Management Lead, Customer Levers

3 weeks ago

Menlo Park, California, United States Meta Full time
The Customer Levers PM lead will be responsible for the core Financial Integrity experiences, driving meaningful impact in managing risk, reducing leakage, and increasing incremental revenue for Meta. This role spans the customer experiences that our advertisers engage with in order to build more trust and unlock additional spending. Ultimately, the experiences and platform owned by Customer Levers empowers advertisers to spend frictionlessly and helps to protect Meta from fraudsters. In addition, this team also provides customer support for all of our payment-related products ensuring that all of our users (advertisers, creators, businesses, individuals, etc) get the help they need to resolve issues.

Product Management Lead, Customer Levers Responsibilities:
  • Drive product development with a team of world-class engineers and designers
  • Define and analyze metrics that inform the success of products
  • Lead the ideation, technical development, and launch of innovative products
  • Establish shared vision across the company by building consensus on priorities leading to product execution
  • Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
  • Understand Meta's strategic and competitive position and deliver products that are recognized best in the industry
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
  • Manage a portfolio of products, all that have meaningful business impact, making key tradeoffs decisions with where to prioritize
Minimum Qualifications:
  • 8 or more years of experience with payment card industry or payments
  • 8+ years of experience in technical architecture of web applications and/or media products
  • 8+ years experience creating examples through wire frames and mock ups
  • 8+ years of experience taking a web product idea from concept through launch
  • 8+ years experience in product management or product design
  • BA/BS in Computer Science or related field
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-

$202,000/year to $277,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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