Sales Project Manager

4 weeks ago

Green Bay, Wisconsin, United States Grainger Businesses Full time

Work Location Type: Hybrid - Green Bay, WI

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-CertifiedTM company, we're looking for passionate people to join our team as we continue leading the industry.

Ready for your next career challenge? Ready to have your expertise recognized and rewarded? We are searching for a highly motivated Sales Project Manager to join our rockstar team

Imperial Supplies, a Grainger company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

At Imperial, people come first. Here's what we offer:

  • Competitive salary with bonus opportunity
  • Hybrid / Remote schedule
  • Work/Life balance
  • Immediate medical, dental, vision; 18 days paid vacation, 6 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested

Position Overview:

Coordinates the activities related to the implementation of complex customer opportunities. This person works cross-functionally to develop and resolve complex and/or unique customer programs, develops new processes as required and acts as a point of reference for customer deals, contract negotiations, RFP preparation, customer departmental transition, and post analysis customer debriefs.

Key Responsibilities:

  • Works in close partnership with sales to understand and recommend the needs and necessary resources required of customer opportunities to help efficiently translate those needs into Imperial functionality.
  • Assists in the coordination of the successful implementation of programs, as well as identify future sales opportunities as directed by the Vice President of New Business Development. Takes an active role of program decisions.
  • Collaborates with other functions such as Product, Pricing, Marketing, Field Service, etc. to make decisions regarding strategic resource deployment when supporting sales opportunities.
  • Completes Statement of Work (SOWs) on all critical customer projects including Request for Proposals, responses to competitive threats, and/or onboarding of new customer programs as directed by Sales leadership. SOW may include an outline of timeline, workplan, responsibilities, deliverables, and resources required. Collaborates cross-functionally, manages expectations, and communicates changes (holding others accountable to achieve desired results).
  • Recommends new processes as required for successful project or customer implementation. Presents updates, results, and recommendations for improvement to sales the sales organization and processes. Helps streamline existing processes for enhanced communication, tracking, and cost control.
  • Proactively shares process improvement knowledge with other team members and the sales organization to ensure that we learn from mistakes and good practices are in place in the future (updates as needed).
  • Works in close partnership with sales team in understanding the needs of complex customer opportunities. Communicates directly with sales, customers, outside vendors, Grainger team members and senior leadership as required.
  • Initiates dialog with sales to discuss complex and/or unusual circumstances outlined in site visit or key meeting notes. Takes an active role in identifying potential red flags and recommend an action plan to mitigate risk.
  • Coordinates the implementation of procurement platforms for new and existing customers as directed by sales. Leads and executes the timeline and communication between customer, sales, and IT resources. Resolves platform related issues.
  • Analyzes return on investment for deployed resources and/or deviations used to support critical projects. Helps manage all documentation and communication relating to service, sales, participation, and revenue development. Presents reporting to sales accordingly.
  • Analyzes sales history for additional opportunity through data and analytics. Utilizes this information to drive the conversation with sales to help generate additional revenue opportunities.
  • Reviews department revenue projects with sales to identify top opportunities within each customer market segment. Manages the intake and prioritization of customer project funnel.
  • Ensures internal customer transition between sales departments are done efficiently and effectively.
  • Works with legal to ensure all documentation is collected and file, as required by Grainger, and in the best interest of Imperial Supplies.

Minimum Requirements: Bachelor's degree in business administration or related field or equivalent work experience, 3-5 years previous experience in customer service, marketing, sales, or relates business field.

What will put you ahead? Bachelor's degree in Business Administration and 5 or more years previous experience in customer service, marketing, sales, or related business field. Proven ability to influence without authority.

Preferred skills: Intermediate to advanced excel skills including ability to scrub, sort, and manipulate large amounts of data and use V-Look Ups and formulas. Experience with Smart Sheets a plus.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.

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