Hotel Front Desk Agent

2 months ago


Charlotte, North Carolina, United States Motel6 - Sunset Rd Full time

FRONT DESK CLERK

Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion.

Duties include:

Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys
Also follows brand standards for checking in elite members
Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
Handles incoming guest phone reservations
Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
Handles all guest complaints or problems to exceed the guest expectations
Handles all guest service requests, makes changes as necessary
Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
Keeps records of room availability and guest's accounts. Operates front desk software
Maintains a balanced cash/billing drawer
Maintains and takes responsibility for all cash and credit card transactions during working hours
Completes any necessary accounts receivable and direct billing tasks
Follows brand standards when processing guests' stays based on brand point system
Welcome guests and respond to requests in a prompt and professional manner
Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
Uses suggested selling techniques to sell rooms and to promote other services of the hotel
Coordinates room status updates with housekeeping department
Knows how to use office equipment
Knows all safety and emergency procedures
Maintains awareness of all rates
Communicates with the previous and following shifts
Ensures compliance with energy conservation and job safety requirements
Proactively maintain assigned areas and equipment
Ensure efficient completion of daily assignments in a timely manner
Report all safety concerns to management
Attend and participate in all mandatory trainings and meetings
Flexible with schedule and assignments
Maintain effective performance under pressure
May perform similar duties as requested by supervisor
Requirements: Excellent customer service skills
Ability to work independently and with others
Good communication skills
Ability to give and follow verbal and written instructions
Attention to detail
Ability to multi task
Displays good initiative
Source: Hospitality Online
  • Front Desk Agent

    1 month ago


    Charlotte, North Carolina, United States ABC Investments And Management Company Full time

    Home2 Suites by Hilton NorthlakeFront Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments.Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directionsServes as hotel phone operator and directs all calls to...

  • Front Desk Agent

    3 months ago


    Charlotte, North Carolina, United States The Ballantyne, a Luxury Collection Hotel Full time

    Job DescriptionOften the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other...


  • Charlotte, North Carolina, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, managing the front desk operations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide attentive and courteous service to...


  • Charlotte, North Carolina, United States Midas Hospitality Full time

    About the RoleMidas Hospitality is seeking a skilled Front Desk Agent to join our team at the Courtyard hotel in Charlotte, NC. As a Front Desk Agent, you will be responsible for providing exceptional customer service to arriving, departing, and in-house guests, as well as handling telephone inquiries regarding reservations, hotel information, and guest...

  • Front Desk Agent

    4 weeks ago


    Charlotte, North Carolina, United States Courtyard Charlotte Ballantyne Full time

    Job DescriptionThis Position is Part-time/WeekendsThe newly renovated Courtyard in the heart of Ballantyne is looking for front desk agents that want to make an impact on our guests and community The ideal candite has excellent people skills, a strong work ethic and passion for hospitality. If that's you - apply today What you will be doing...Maintain a...


  • Charlotte, North Carolina, United States Midas Hospitality Full time

    Job SummaryMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional customer service and ensure a seamless guest experience at our Residence Inn / Fairfield Inn hotel in Charlotte, NC.Key ResponsibilitiesGuest Registration and ServicesRegister and assign rooms to guests, issue room keys, and provide directions.Sort and distribute...


  • Charlotte, North Carolina, United States Primo Investments LLC Full time

    Job OverviewPosition Summary:The role entails overseeing the daily operations of the hotel's front desk and ensuring the efficient management of front office activities in alignment with Primo Investments LLC standards for quality, cleanliness, guest satisfaction, and safety. This position also involves managing costs within budgetary constraints, addressing...


  • Charlotte, North Carolina, United States Primo Investments LLC Full time

    Job OverviewPosition Summary:The role entails overseeing the daily operations of the hotel's front desk while ensuring adherence to the company's standards for quality, cleanliness, guest satisfaction, and safety. This position also involves managing operational costs within budgetary constraints, addressing and resolving guest complaints, and occasionally...

  • Hotel Receptionist

    2 weeks ago


    Charlotte, North Carolina, United States Sleep Inn Northlake Full time

    Position Overview:Join our team at Sleep Inn Northlake as a Hotel Front Desk Agent, where you will play a crucial role in delivering outstanding guest experiences during the night auditor shift. Our hotel is committed to providing a welcoming atmosphere and exceptional service to all our guests.Key Responsibilities:Provide friendly and efficient service to...


  • Charlotte, North Carolina, United States Doubletree by Hilton Charlotte City Center Full time

    We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants...


  • Charlotte, North Carolina, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at The Westin Charlotte. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a smooth and memorable experience from check-in to check-out.Key ResponsibilitiesProcess guest arrivals and departures, ensuring...


  • Charlotte, North Carolina, United States Doubletree by Hilton Charlotte City Center Full time

    Job SummaryWe're seeking a highly motivated and experienced hotel front desk manager to lead our front office operations at Doubletree by Hilton Charlotte City Center. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service.Key ResponsibilitiesFront Desk Operations: Direct and...


  • Charlotte, North Carolina, United States Hilton Charlotte University Place Full time

    Exciting opportunity to join the Hilton Charlotte University Place as our Director of Front Office Operations. We are looking for a Director, Front Office to lead our hotel front office operations. You will act as the 'face' of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls,...


  • Charlotte, North Carolina, United States Midas Hospitality Full time

    Job SummaryMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional customer service and ensure a seamless guest experience at our Courtyard hotel in Charlotte, NC.Key ResponsibilitiesGuest Registration: Greet, register, and assign rooms to guests, issuing room keys and providing directions as needed.Communication: Respond to guest...


  • Charlotte, North Carolina, United States Midas Hospitality Full time

    About Midas HospitalityMidas Hospitality is a leading hospitality company that operates over 40 hotels across 14 states. We are committed to providing exceptional service and creating a welcoming environment for our guests.Job SummaryWe are seeking a dynamic and customer-focused Front Desk Representative to join our team. As a Front Desk Representative, you...

  • Front Desk Supervisor

    1 month ago


    Charlotte, North Carolina, United States Aloft Charlotte Ballantyne Full time

    Job DescriptionJob Summary: Under direction of the Guest Services Manager, the Guest Services Supervisor is responsible for the daily operation of the Front Desk & Re:fuel and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required aloft brand standards related to check-in and checkout...


  • Charlotte, North Carolina, United States ABC Investments and Management Company Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at ABC Investments and Management Company. As a Front Desk Agent, you will be the primary point of contact for our guests, responsible for providing exceptional service and ensuring a seamless experience.Key Responsibilities:Check in guests in a friendly and...


  • Charlotte, North Carolina, United States McKim & Creed Full time

    **Job Summary:**We are seeking a highly skilled and professional Front Desk Representative to join our team at McKim & Creed. As the first point of contact for our clients and visitors, this individual will be responsible for providing exceptional customer service and creating a positive impression of our company.**Key Responsibilities:**Greet and welcome...


  • Charlotte, North Carolina, United States The Ballantyne Full time

    Job SummaryThe Front Desk Agent is a critical link to guest satisfaction, often the first and last contact for our guests. This role requires a high level of professionalism, excellent communication skills, and the ability to work well under pressure.Key ResponsibilitiesGuest CommunicationMaintain a personal demeanor that is friendly, cheerful, and courteous...


  • Charlotte, North Carolina, United States Hyatt House CharlotteCenter City Full time

    Job SummaryThe Guest Service Agent is a key member of the Hyatt House Charlotte/Center City team, responsible for ensuring a seamless and enjoyable experience for our guests. As a Guest Service Agent, you will be the first point of contact for our guests, handling check-ins, check-outs, and providing exceptional customer service.ResponsibilitiesProvide warm...