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Hotel Front Office Manager

2 months ago

Charlotte, North Carolina, United States Primo Investments LLC Full time
Job Overview

Position Summary:

The role entails overseeing the daily operations of the hotel's front desk and ensuring the efficient management of front office activities in alignment with Primo Investments LLC standards for quality, cleanliness, guest satisfaction, and safety. This position also involves managing costs within budgetary constraints, addressing and resolving guest complaints, and occasionally performing the duties of a Front Desk Service Agent, including operating systems for PBX, reservations, and guest check-in/out.

Essential Qualifications:

  • Prior experience in the hotel industry and supervisory roles is essential.
  • Proficiency in common Windows-based applications, such as Microsoft Word and Excel, is required.
  • Capability to utilize company-issued handheld electronic devices, such as tablets, for business purposes.
  • Familiarity with basic office equipment, including copiers, fax machines, printers, and electronic key machines.
  • Strong organizational and time management skills are necessary.
  • Excellent communication and interpersonal abilities to interact effectively with diverse personalities.
  • Sound judgment and discretional skills, with the ability to work independently.
  • Ability to perform under pressure while managing multiple projects simultaneously.
  • Experience handling sensitive and confidential information is crucial.
  • Possession of a valid, current, and non-probationary driver's license is required if operating hotel shuttle/van.
  • Acquisition of any locally mandated certifications is necessary.

Work Environment & Context:

  • Ability to stand for extended periods, often for a minimum of 2 hours continuously.
  • Capability to navigate through all areas of the front office.
  • Physical ability to lift up to 20 pounds and carry up to 10 pounds.
  • Must be able to bend, reach, kneel, twist, and grip items while performing assigned tasks.
  • Manual dexterity and coordination to operate office equipment, including computers, fax machines, and photocopiers.
  • Flexibility to adapt to changing priorities and complete multiple assignments despite interruptions.