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Front Desk Supervisor

2 months ago

Charlotte, North Carolina, United States Doubletree by Hilton Charlotte City Center Full time

Job Summary

We're seeking a highly motivated and experienced hotel front desk manager to lead our front office operations at Doubletree by Hilton Charlotte City Center. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service.

Key Responsibilities

  • Front Desk Operations: Direct and manage the day-to-day operations of the front desk, ensuring that customer service meets our high standards for guest satisfaction.
  • Staff Management: Hire, train, and supervise front office staff members, ensuring they provide exceptional guest service and uphold hotel policies.
  • Reporting and Budgeting: Compile occupancy reports and financial information for the general manager, and handle the front desk budget and ordering of office supplies as needed.
  • Guest Communication: Communicate with hotel guests face-to-face and over the phone, ensuring all their questions are answered satisfactorily and handling any complaints in a professional manner.

Requirements

  • Experience: Prior hospitality experience of 1 year is required for this position, with a preference for Hilton experience.
  • Education: A high school diploma or GED is required.
  • Skills: Excellent management skills, communication skills, and multitasking skills are essential. Proficient bookkeeping skills, including experience with Microsoft Word and Excel, are strongly desired.