Front Desk Representative

4 days ago


Charlotte, North Carolina, United States Midas Hospitality Full time
Job Summary

Midas Hospitality is seeking a skilled Front Desk Agent to provide exceptional customer service and ensure a seamless guest experience at our Residence Inn / Fairfield Inn hotel in Charlotte, NC.

Key Responsibilities
  • Guest Registration and Services
    • Register and assign rooms to guests, issue room keys, and provide directions.
    • Sort and distribute incoming mail and faxes for guests.
  • Guest Inquiries and Support
    • Respond to guest inquiries regarding hotel services, room availability, and local information.
    • Provide assistance with reservations, cancellations, and modifications.
  • Accounting and Billing
    • Compute and collect guest bills, make change, and maintain accurate records.
Requirements
  • Experience and Skills
    • Previous experience as a Front Desk Agent or in a customer service role is preferred.
    • Excellent communication and problem-solving skills.
  • Personal Qualities
    • Professional demeanor and a strong commitment to customer satisfaction.
About Midas Hospitality

Midas Hospitality is a leading hospitality company that operates over 40 hotels across 14 states. We prioritize people-first and offer opportunities for growth and development, competitive compensation, and a range of benefits to support our associates' well-being.

We are an equal opportunity employer and a drug-free workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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