Front Desk Representative
4 days ago
Midas Hospitality is seeking a skilled Front Desk Agent to provide exceptional customer service and ensure a seamless guest experience at our Residence Inn / Fairfield Inn hotel in Charlotte, NC.
Key Responsibilities- Guest Registration and Services
- Register and assign rooms to guests, issue room keys, and provide directions.
- Sort and distribute incoming mail and faxes for guests.
- Guest Inquiries and Support
- Respond to guest inquiries regarding hotel services, room availability, and local information.
- Provide assistance with reservations, cancellations, and modifications.
- Accounting and Billing
- Compute and collect guest bills, make change, and maintain accurate records.
- Experience and Skills
- Previous experience as a Front Desk Agent or in a customer service role is preferred.
- Excellent communication and problem-solving skills.
- Personal Qualities
- Professional demeanor and a strong commitment to customer satisfaction.
Midas Hospitality is a leading hospitality company that operates over 40 hotels across 14 states. We prioritize people-first and offer opportunities for growth and development, competitive compensation, and a range of benefits to support our associates' well-being.
We are an equal opportunity employer and a drug-free workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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