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Hotel Front Office Manager

2 months ago

Charlotte, North Carolina, United States Primo Investments LLC Full time
Job Overview

Position Summary:

The role entails overseeing the daily operations of the hotel's front desk while ensuring adherence to the company's standards for quality, cleanliness, guest satisfaction, and safety. This position also involves managing operational costs within budgetary constraints, addressing and resolving guest complaints, and occasionally fulfilling the duties of a Front Desk Service Agent, which includes managing systems for PBX, reservations, and guest check-in/out.

Essential Qualifications:

  • Prior experience in hotel management and supervisory roles is essential.
  • Proficiency in standard Windows-based applications, particularly Microsoft Word and Excel, is required.
  • Capability to utilize company-issued handheld electronic devices, such as tablets, for business purposes.
  • Ability to operate basic office equipment, including copiers, fax machines, printers, and electronic key systems.
  • Demonstrated strong organizational and time management skills.
  • Exceptional communication and interpersonal abilities to engage with diverse personalities.
  • Sound judgment and discretion, with the ability to work independently.
  • Capacity to perform effectively under pressure while managing multiple priorities.
  • Aptitude for handling sensitive and confidential information.
  • Possession of a valid, current, and non-probationary driver's license if required for operating hotel transportation.
  • Ability to obtain any necessary local certifications.

Work Environment & Context:

  • Must be able to stand for extended periods, typically for at least 2 hours continuously.
  • Ability to navigate all areas of the front office effectively.
  • Physical capability to lift up to 20 pounds and carry up to 10 pounds.
  • Must be able to bend, reach, kneel, twist, and grip items while performing duties in the assigned area.
  • Manual dexterity and coordination are required to operate office equipment, including computers, fax machines, and photocopiers.
  • Adaptability to changing priorities while completing multiple assignments despite interruptions.