Sr. Solutions Engineer

1 month ago

San Francisco, California, United States Transcend Full time

Transcend believes everyone should be in control of their personal information. We're pioneering Data Privacy Infrastructure—a powerful technology that lets individuals reclaim control of their data and ensures companies can easily comply with global data privacy laws.

Our platform enables companies like Robinhood, Patreon, and Indiegogo to provide customers with control over their information. We allow these customers to request, identify, and delete their personal information from a growing suite of integrated companies: from Salesforce to Slack, Facebook, Zendesk, Intercom, and beyond.

This position is for US only.

———

The Sr. Solutions Engineer at Transcend works directly with customers to design data solutions and assist in implementing them. Our customers rely on Transcend to build, execute and manage compliant privacy programs across their tech stack. As a Sr. Solutions Engineer at Transcend, you'll use your technical skills, experience and creative problem solving abilities to ensure customers are successful using Transcend's platform.

As a Sr. Solutions Engineer, you'll have a high degree of autonomy and will work with minimal supervision to own end-to-end execution of customer projects. No two days are the same for Sr. Solutions Engineer. One day you may talk architecture with customer engineering teams, facilitate devops & security feature implementations, or assist customers in integrating large datasets. Other days you may assist in answering technical questions, establishing strategy or discussing program objectives with customer's leadership teams.

Transcend is a fast-paced and dynamic company. We are always evolving to meet customers needs. You'll be joining a small but growing Technical CX team within the established Engineering org.

What You'll Do

  • Work with cross-functional teams across customer engineering, security, legal and product verticals to oversee execution of technical implementation.
  • Translate customer requirements into clear, actionable tasks for technical and non-technical stakeholders, provide technical guidance, and find creative solutions to customer problems.
  • Use performance and error reporting tools like Looker and Datadog to proactively monitor customer accounts and get ahead of resolving issues with integrated systems, database and security infrastructure.
  • Triage customer issues & integrations errors, help monitor customer support channels, and contribute to timely issue resolution initiatives.
  • Help inform the product roadmap. Customer feedback is highly valued in our organization and customer facing engineers will be encouraged to identify product gaps, put forth solutions and identify ways to push the product forward.

Who You Are

  • You have 4+ years of experience in software engineering, computer science, devops, security engineering, or a related field.
  • You are a generalist and you enjoy working across the stack — frontend, backend, and infrastructure.
  • You have strong coding skills and have experience working in production development environments.
  • You enjoy working with people from varying backgrounds and technical aptitudes, and aren't afraid to get in the weeds to figure things out - you don't shy away from pair programming either
  • You have an analytical mindset, have an aptitude for solving technical problems and enjoy developing & executing creative solutions.
  • People come to you for help or assistance with technical concepts, and you have an aptitude for explaining technical concepts to both technical and non-technical stakeholders.
  • You're comfortable working in a rapidly changing environment with dynamic objectives, and have an ability to continuously learn and work independently.
  • You are effective at async and online methods of communication. Our team and our customers are distributed, so the ability to clearly and thoughtfully communicate despite the space and time barriers is very important.

Bonus Points

  • Experience working with AWS, Terraform, GCP, Azure or related DevOps or Infrastructure experience.
  • Expertise with Node, JavaScript, and/or TypeScript is a plus.
  • Bachelor's degree in Computer Science or a related field.
  • Previous experience working in the privacy or security industries, and extra bonus for familiarity with privacy laws including GDPR, CPRA, etc.

The target compensation range for this role is $125, ,000 USD annual. In addition to our cash compensation, we offer competitive health insurance, equity, and generous perks & benefits.

Please note that salary ranges and compensation packages outlined here are approximations and actual compensation may vary.

We believe that turning the principles of data privacy into exercisable human rights is one of the most high-impact ways we can spend our time, and so we're building an ambitious team that's passionate about solving important problems and having fun while doing it.

As the best-in-class solution in a new market, Transcend is a fast-paced and exciting workplace. The product evolves quickly to meet new client needs and adapts to the rapidly advancing world of privacy law. As one of Transcend's earliest hires, you'll get to work on a wide array of exciting projects.

Transcend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law.

  • Sr. Data Engineer

    3 months ago

    San Francisco, California, United States iTvorks Inc Full time

    Role Sr. Data Engineer (8+ years) Location SFO CA Duration Long TermExperience & Skills Extensive experience with Hadoop (or similar) Ecosystem (Map Reduce HDFS Hive Spark Pig HBase) Proficient in at least one of the SQL languages (MySQL PostgreSQL SqlServer Oracle) Good understanding of SQL Engine and able to conduct advanced performance tuning Strong...

  • Sr Staff ML Software Engineer

    2 months ago

    San Francisco, California, United States Uber Technologies, Inc. Full time

    Sr Staff ML Software Engineer - Uber Eats PricingMachine Learning, EngineeringSunnyvale, California | San Francisco, California | Seattle, WashingtonAbout the Role:Software engineering at Uber develops next gen technologies that change how millions of users across the globe travel, eat and earn. Our products need to optimize dynamic networks of consumers and...

  • Sr Staff Engineer, Container Platform

    2 months ago

    San Francisco, California, United States Uber Technologies, Inc. Full time

    Sr Staff Engineer, Container PlatformBackend, EngineeringSan Francisco, California | Sunnyvale, CaliforniaAbout The RoleThe Container Platform Team's mission is to build the next generation of Uber's cluster management platform that is secure, reliable, scalable, and highly efficient. At Uber we have a sophisticated infrastructure spanning both data centers...

  • AI Solutions Engineer

    4 days ago

    San Francisco, California, United States Anthropic Limited Full time

    As an **AI Solutions Engineer** at **Anthropic Limited**, you will spearhead the integration of cutting-edge artificial intelligence by crafting tailored and optimized LLM solutions for leading enterprises. Your expertise in customer-facing engineering and technical acumen will enable you to design innovative solutions that fulfill our clients' business...

  • AI Solutions Engineer

    5 days ago

    San Francisco, California, United States Anthropic Limited Full time

    As an **AI Solutions Engineer** at Anthropic Limited, you will spearhead the integration of cutting-edge artificial intelligence by crafting tailored and optimized LLM solutions for leading enterprises. Your expertise in customer-facing engineering and technical acumen will enable you to design innovative solutions that fulfill our clients' business...

  • AI Solutions Engineer

    4 days ago

    San Francisco, California, United States Anthropic Limited Full time

    As an **AI Solutions Engineer** at Anthropic Limited, you will be instrumental in promoting the integration of cutting-edge AI technologies by crafting tailored and optimized LLM solutions for leading enterprises. Your experience in customer-facing engineering and technical expertise will empower you to design innovative solutions that cater to our clients'...

  • AI Solutions Engineer

    5 days ago

    San Francisco, California, United States Anthropic Limited Full time

    As an **AI Solutions Engineer** at Anthropic Limited, you will spearhead the integration of cutting-edge artificial intelligence by crafting tailored and optimized LLM solutions for leading enterprises. Your expertise in customer-facing engineering and technical acumen will be essential in designing innovative solutions that fulfill our clients' business...

  • Sr. Solutions Consultant

    2 months ago

    San Francisco, California, United States PagerDuty Full time

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsOverview of the Role:We are seeking a technical and customer-focused Public Sector Solutions Consultant to join our team. The...

  • Head of Solutions Engineering

    4 weeks ago

    San Francisco, California, United States Airwallex Full time

    Head of Solutions EngineeringAirwallex - San Francisco, CAAbout AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully...

  • Technical Solutions Engineer

    5 days ago

    San Francisco, California, United States CloudFlare Full time

    Available Locations: Remote MexicoRole OverviewAs a Solutions Engineer, you will serve as the pivotal technical resource throughout the entire sales process, both before and after the sale. Your collaboration with our Enterprise clients will focus on educating, empowering, and ensuring their success on the Cloudflare platform. Your in-depth knowledge of...

  • Junior Solutions Engineer

    5 days ago

    San Francisco, California, United States Snowflake Computing Full time

    Join the innovative team at Snowflake Computing and help shape the future of data management. Our Corporate Pre-Sales division is in search of a Junior Solutions Engineer to enhance our expanding team. In this capacity, you will work closely with Sales, Product Development, Engineering, and Marketing to effectively position Snowflake in the marketplace and...

  • Solutions Engineer

    2 weeks ago

    San Francisco, California, United States Canva Full time

    Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Our flagship office is in Sydney, Australia, but we've made our way from down under, to a hub in San Francisco, which is now home to our...

  • Technical Solutions Engineer

    5 days ago

    San Francisco, California, United States CloudFlare Full time

    Available Locations: Remote MexicoRole OverviewAs a Solutions Engineer, you will serve as the essential technical link throughout the sales process, both before and after sales. Collaborating closely with our Enterprise clients, your mission is to educate, empower, and ensure their success on the Cloudflare platform. Your in-depth knowledge of Cloudflare's...

  • Head of Solutions Engineering

    5 days ago

    San Francisco, California, United States Airwallex Full time

    About Airwallex: Airwallex is a leading global fintech company revolutionizing the way enterprises manage and transfer funds across borders. Our innovative financial infrastructure platform empowers businesses to conduct transactions, collect payments, and make disbursements in over 130 countries and 50 currencies, free from the limitations of traditional...

  • Engineering Solutions Consultant

    5 days ago

    San Francisco, California, United States Harness Full time

    Company OverviewHarness is a rapidly expanding organization that is transforming the software delivery landscape. Our objective is to empower the 30 million software developers globally to deploy code to their users in a reliable, efficient, secure, and swift manner, thereby enhancing the pace of innovation for our clients while elevating the developer...

  • Technical Solutions Engineer

    5 days ago

    San Francisco, California, United States CloudFlare Full time

    Available Locations: Remote MexicoRole OverviewAs a Solutions Engineer, you will serve as the pivotal technical resource throughout the entire sales process, both before and after the sale. Collaborating closely with our Enterprise clients, your mission is to educate, empower, and ensure their success on the Cloudflare platform. Your in-depth knowledge of...

  • Head of Solution Engineering

    5 days ago

    San Francisco, California, United States Visa Full time

    Job OverviewCompany OverviewVisa stands as a global frontrunner in the realm of payments and technology, facilitating over 259 billion secure transactions annually across more than 200 countries and territories. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, empowering individuals,...

  • AI Solutions Engineer

    5 days ago

    San Francisco, California, United States Fractional AI Full time

    About Fractional AIFractional AI is a premier development firm specializing in applied artificial intelligence. We tackle complex AI-driven challenges that our clients lack the resources or expertise to address independently, streamlining the process to implement AI solutions efficiently.We are convinced that the transformative potential of generative AI...

  • Structural Solutions Engineer

    5 days ago

    San Francisco, California, United States Simpson Strong-Tie Full time

    Company OverviewSimpson Strong-Tie stands at the forefront of engineered structural connectors, software, and solutions tailored for the construction sector. Our esteemed reputation as a reliable manufacturer and partner is built on our unwavering commitment to our clients and workforce.Founded by Barc Simpson, our core values have shaped an inspiring...

  • Technical Solutions Engineer

    5 days ago

    San Francisco, California, United States CloudFlare Full time

    Available Locations: Remote MexicoRole OverviewAs a Solutions Engineer, you will serve as the essential technical resource throughout the entire sales process, both before and after the sale. Collaborating closely with our Enterprise clients, your mission is to educate, empower, and guarantee their success on the Cloudflare platform. Your deep understanding...