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Field Service Manager

2 months ago

Oklahoma City, Oklahoma, United States Dish Full time

419566BR

Auto req ID:

419566BR

Company:

Dish

Job Code:

Operations_ Specialist

Job Description:

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Description

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart NetworkTM.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH.

Job Duties and Responsibilities

The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.

As a Field Service Manager you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunities for advancement.

Key Responsibilities:

Supporting new employees through training and future development

Demonstrating and coaching behaviors that ensure quality customer service

Training existing Installers/Technicians on changing processes, procedures, and technologies

Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards

Improving team and individual performance by working hands-on alongside the technicians

Managing fleet-related processes including vehicle maintenance and upkeep

Addressing escalated customer and/or employee issues

Position Title:

Field Service Manager - Oklahoma City, OK

Job Category:

Management

Minimum Education Required:

High School/GED

City*:

Oklahoma City

Additional Qualifications/Responsibilities:

Skills, Experience and Requirements

Skills and Qualifications:

A strong competency in leading, developing, mentoring, and coaching

Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals

Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports

Ability to write reports and correspondence

Excellent presentation, facilitation, and communication skills

Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle

Ability to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)

Willingness to work flexible hours, including 45+ hours a week, including weekends

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan

State*:

Oklahoma