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Field Service Operations Manager

2 months ago

Oklahoma City, Oklahoma, United States Nesco Resource Full time

Field Service Coordinator

Advance Your Career with a Company That Values Your Dedication

Are you seeking a rewarding position in a dynamic sector where your efforts are genuinely appreciated? Step into the role of Field Service Coordinator, where you will manage field service initiatives, direct customer service functions, and supervise an industrial boiler rental fleet. If you possess a background in field service installation and excel in providing exceptional customer service, this opportunity may be the perfect fit for you. In this position, you will handle warranty repairs, oversee new equipment installations, and manage piping projects while promoting quality and ongoing enhancement.

Take the next step in your professional journey

What We Offer:

  • Work Environment: Engage in hands-on field service management.
  • Salary Package: Receive a competitive salary based on your experience.
  • Comprehensive Benefits: Access a full benefits package that includes Medical, Vision, Dental, 401(k), and Employee Assistance Program.
  • Direct Employment: Enjoy direct hire status with the client, bypassing temporary contracts.

Daily Responsibilities:

  • Field Activity Oversight: Manage warranty repairs, new equipment installations, and piping projects.
  • Project Management: Schedule and allocate resources for projects, collaborate with project managers on timelines and scope, approve and submit hours for payroll, and manage invoicing for field services, distinguishing between billable and warranty tasks.
  • Operational Knowledge: Maintain a comprehensive understanding of departmental procedures and specific job tasks.
  • Quality Assurance: Ensure quality standards and continuous improvement within your responsibilities.
  • Warranty Management: Work closely with project managers and service technicians to address warranty-related issues.
  • Start-up Coordination: Assist in planning start-up activities, ensuring effective collaboration among all relevant personnel.

Desired Qualifications:

  • Welding Expertise: Familiarity with ASME code and welding techniques (FCAW, GMAW, GTAW) is advantageous.
  • Blueprint Skills: Ability to read and interpret blueprints effectively.
  • Training Commitment: Willingness to participate in required training sessions.
  • Mathematical Proficiency: Strong aptitude for mathematics.

Essential Requirements:

  • Location: Must reside in Oklahoma, as this role is entirely on-site or field-based.
  • Experience: At least five years in roles related to field service installation.
  • Management and Customer Relations: Proven experience in managing field service operations and customer service.
  • Travel Flexibility: Willingness to travel up to 25% as necessary.

Nesco Resource provides a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.