Office Manager

2 months ago

Oklahoma City, Oklahoma, United States Service Experts Full time

This job was posted by : For more information,
please see: Office Manager

Reports To: Operations Manager or General Manager

Status: Full-time, Regular position

Category: Administrative

Location Name: ON SITE - OKC - GORDONS SERVICE EXPERTS

Address: 12354 S SUNNYLANE RD, OKC

Join the team of experts and realize your true potential

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right
for our customers and our employees. We provide our employees with the
training, support and an opportunity for unlimited professional growth.
Join us and become an EXPERT

Position Summary

Under general supervision of the General Manager, the Office Manager is
responsible for the execution of the administrative activities within
the center. Responsible for the financial management and coordination of
invoice processing, payment collections, past due collections, applying
payments, A/R, Purchase Orders, weekly/month end close duties, and SOX
compliance. Oversees and manages the customer service activities to
ensure the center maintains excellent customer service levels and
retention. Responsible for office management, including office staff and
that all office resources are in excellent working condition. The Office
Manager acts as backup when needed with scheduling, coordinating and
dispatching field employees, routing sale leads and all customer service
call activity.

Key Responsibilities

  • Plans, coordinates and directs the overall operations of the Admin
    Department
  • Maintains inventory/working capital spreadsheet record of usage of
    consigned inventory; creates purchase orders in designated system as
    inventory is used; reconciles available consigned inventory to usage
    spreadsheet, and reconciles invoices to purchase orders for
    consigned inventory
  • Oversees Accounts Receivable compliance with collection policies of
    center and contacts delinquent accounts for collection
  • Generates various systems reports in order to document and update
    status of center activities
  • Oversees and ensures all SOX procedures are followed and that all
    required files and documents are in place and correct
  • Handles customer service complaints in a professional manner with
    the focus on \"more than satisfied customers\" in all decisions
  • Maintains local assets assigned to the center (vehicles, FAST
    devices, computers, facility, etc.) and coordinates with General
    Manager as appropriate
  • Provides leadership, direction and support to their team and others
    in the center
  • Ensures work is conducted in compliance with state and local
    regulations and in accordance with licensing requirements
  • Reviews timesheets for completeness, correctness and required
    approvals prior to faxing to appropriate corporate personnel for
    entry into time-keeping system. Calculates piece rate payments due
    in accordance with piece rate program and gathers data relating to
    spiffs/commission payments due in order to complete spread
  • Reviews team performance against job role responsibility and
    recommends improvement opportunities, providing effective feedback,
    coaching, training, professional development, and corrective action
  • Performs quality checks of customer service specialist(s) to ensure
    delivery of highest levels of customer experience, identify areas to
    improve, and implement measures to improve performance
  • Recruits and participates in the interview process to successfully
    fill open position(s)
  • On-boards new employee(s) regarding job expectations, company
    policies, payroll document collection and benefit information when
    eligible
  • Handles customer issues, complaints or concerns, from a diverse
    customer p pulation, requiring supervisor involvement
  • Answers phones during busy season or manpower shortages
  • Performs other duties as assigned

Qualifications

  • Minimum three years of accounting experience and one year of
    supervisory or leadership experience required
  • High School Diploma or equivalent work experience, Bachelor\'s
    Degree preferred
  • Capable of maintaining confidentiality regarding employee records
    and other sensitive data
  • Proficiency with Windows, MS Office Suite and Internet Explorer
    required
  • Proven written and verbal communication, time management, and
    problem solving skills
  • Ability to work in a demand service, fast paced, multitasking
    environment both as a Team and independently
  • Service Industry experience a plus

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to
support employees and their families in managing their health and
wellness needs. Following is a summary of the many benefits that could
be available to you as a Service Experts


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