Technical Support Engineer

2 weeks ago


Oklahoma City, Oklahoma, United States Abbott Laboratories company Full time
Position Title: Field Service Engineer

Company Overview:
Abbott Laboratories is a leader in global healthcare, dedicated to pioneering innovative science to enhance health outcomes. Our diagnostic solutions are integral to hospitals, laboratories, and clinics worldwide, providing essential information that aids in patient care decisions across various health conditions.

Work Environment:
At Abbott, you will engage in meaningful work, fostering personal and professional growth while balancing your personal life.

Employee Benefits:
- Career advancement opportunities within a global organization.
- Comprehensive medical coverage for employees through the Health Investment Plan (HIP) PPO.
- A robust retirement savings plan with significant employer contributions.
- Educational benefits including tuition reimbursement.
- Recognition as a top employer in numerous countries.

Job Overview:
This role is remote, and candidates must reside in the designated area. The position requires travel of up to 30%.

Key Responsibilities:
- Deliver on-site technical support to customers within the Abbott Diagnostic Division.
- Mentor and guide junior Field Service Representatives.
- Troubleshoot and resolve customer complaints related to a variety of complex instruments.
- Adhere to Quality System protocols through precise documentation of issue resolutions.
- Ensure a safe working environment by following laboratory safety protocols.
- Schedule and execute routine preventive maintenance and installations.

Team Integration:
- Collaborate effectively within a diverse team.
- Participate in on-call rotations and manage inventory.
- Provide critical account support across district boundaries.
- Maintain responsibility for customer issues until resolution or proper hand-off.

Qualifications:
- A Bachelor's degree or equivalent relevant experience is required.
- Proficiency in the local language is essential.

Preferred Qualifications:
- A degree in Biomedical, Electrical, Mechanical Engineering, or Medical Technology is preferred.
- Experience in customer interaction is advantageous.

Additional Skills:
- Strong troubleshooting and problem-solving abilities.
- Effective communication and interpersonal skills.
- Proficient in computer applications (Word, Excel, PowerPoint, Internet, Remote Computing).

Language Requirements:
Basic proficiency in English is preferred.

Compensation:
The base pay for this position ranges from $26.30 to $52.60 per hour, with variations based on location.

Job Family: Support Services

Division: CRLB Core Lab

Work Shift: Standard

Travel Requirements: Yes, approximately 25% of the time

Medical Surveillance: Not Applicable

Significant Work Activities:
Involves repetitive movements, prolonged sitting, standing, and walking, driving, keyboard use, and lifting weights exceeding 20 pounds regularly.

Abbott is an Equal Opportunity Employer, committed to fostering a diverse workforce.

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