Customer Engagement Specialist

1 month ago

Schaumburg, Illinois, United States Motorola Solutions Full time

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Customer Engagement Specialist is responsible for working with regional Motorola Solutions customers. The Customer Engagement Specialist will focus on Account Management and support activity within designated territories. Interfaces and strategically partners with Account Executives to increase and capture sales within assigned territory. May develop new prospects but primarily interfaces with existing customers and run-rate sales. Develops and maintains favorable relationships with new and existing customers and is held accountable and incented for individual achievement of specific business targets and results. Each Customer Engagement Specialist is assigned to a geographic region.
Job Description

The Customer Engagement Specialist is responsible for working with an assigned territory with Motorola Solutions field sellers.

This role will do the following:

  • Partner with Account Executive and provide support to targeted regional accounts with transactional type daily activities
  • Develop and maintain favorable relationships with new and existing customers
  • Have a working knowledge of pricing strategies for customers within dedicated territories
  • Establish and build strong future opportunity pipeline by following up on assigned data driven campaigns
  • Proficient in utilizing Salesforce to track all support interactions with Account Executives and other field team members.
  • Achieve established daily/weekly/monthly/quarterly activity and CRM performance targets
  • Establish trust and build strong business relationships with customers and assigned field team
  • Participates in and occasionally lead customer meetings
  • Participates on weekly territory calls and make in-field visits, as appropriate
  • Align with other members of the sales organization to support overall company revenue targets
  • Travel, as required. Approximately 10%

Additional Knowledge/Skills:

  • Proven sales achievement in a high-energy, phone-based selling environment a PLUS
  • Experience developing collaborative relationships
  • Closing skills: Winning sales campaigns after they have progressed past Needs Development; closing late stage deals; developing reasons for prospects to act; overcoming late stage deal obstacles; winning confidence and support of late stage new entrants to the sales campaign
  • Experience delivering presentations
  • Proficient computer skills with emphasis on Windows or Google based applications
  • Preferred experience with technology sales and CRM experience

Desired Behaviors:

  • Customer focused; detail oriented
  • Ability to maintain a positive attitude in a high stress/fast-paced work environment
  • Confidence and willingness to assume responsibility
  • Self-motivated with a high degree of drive and determination
  • Strong individual contributor and team player
  • Adaptive and flexible (changing technologies, processes, environments)

#LI-RO1


Basic Requirements

  • Bachelor's Degree or 1+ years of sales/customer service experience


Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeNew Grad
Referral Payment PlanYes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email

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