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Enthusiastic Customer Support Specialist

2 months ago

Schaumburg, Illinois, United States Mr. Rooter of Cook County Full time
Job Overview

At Mr. Rooter of Cook County, we pride ourselves on delivering exceptional service that goes beyond just plumbing. Our philosophy is rooted in the belief that customer care is paramount, and as a Customer Service Representative, you play a vital role in this mission.

Key Responsibilities:

  • Handle incoming inquiries with professionalism and courtesy.
  • Efficiently manage and prioritize service scheduling to meet client needs.
  • Communicate any scheduling changes effectively with both clients and technicians.
  • Utilize customer engagement strategies to foster relationships through various communication channels.
  • Assist with additional tasks as required, including cross-training for related roles.

Qualifications:

  • A minimum of two years of experience in an office environment.
  • Excellent verbal and written communication abilities.
  • Detail-oriented with proficient data entry skills.
  • A positive demeanor and a collaborative spirit.
  • Ability to work independently while being a supportive team member.
  • Strong multitasking capabilities.
  • Willingness to adapt to a flexible work schedule, including mornings, afternoons, or evenings.

Benefits: Our benefits package varies by location, ensuring you receive the support you need.

We look forward to finding the right candidate for this essential role.