Exceptional Customer Care Specialist
2 months ago
At Mr. Rooter of Cook County, we take pride in our commitment to excellence in service. As a Customer Service Representative, you play a vital role in ensuring our clients receive the highest standard of support. Your primary responsibility will be to manage incoming inquiries and coordinate service appointments to align with customer needs.
Key Responsibilities:
- Handle incoming calls with professionalism and courtesy.
- Organize and prioritize service scheduling efficiently.
- Communicate any scheduling changes to clients and technicians.
- Utilize customer engagement strategies to foster relationships through various communication channels.
- Assist with additional tasks as required, including cross-training in related roles.
Qualifications:
- A minimum of two years of administrative experience.
- Proven track record of long-term employment with previous organizations.
- Excellent written and verbal communication abilities.
- Detail-oriented with strong data entry capabilities.
- Possess a positive attitude and a collaborative spirit.
- Able to work independently while being a team player.
Compensation and Benefits: Our benefits package varies by location, offering a range of options to support our employees.
We are currently conducting interviews for this position.
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