Exceptional Customer Support Specialist
2 weeks ago
At Mr. Rooter of Cook County, we pride ourselves on our commitment to excellence in service. Our legacy began in 1970 with a vision to provide top-notch plumbing solutions while prioritizing customer satisfaction. We believe that our work transcends plumbing; it embodies a philosophy of care and respect for our clients' homes.
As a Customer Service Representative, you play a vital role in reinforcing our service ethos by delivering outstanding customer support. Your primary responsibilities include managing incoming inquiries and organizing service appointments to align with customer needs. By embodying our core values, you ensure that every interaction is marked by professionalism and courtesy.
Key Responsibilities:
- Handle incoming calls with a professional and courteous demeanor
- Organize and prioritize service scheduling effectively
- Communicate any scheduling delays to both customers and service technicians
- Utilize customer engagement strategies to promote services through various communication channels
- Assist with additional tasks as necessary, including cross-training in related roles
Qualifications:
- At least two years of administrative experience
- Proven track record of long-term employment with previous employers
- Excellent written and verbal communication abilities
- Detail-oriented with strong data entry capabilities
- Positive and proactive attitude
- A collaborative team player who can also work independently
Compensation and Benefits: Our benefits package varies by location, offering competitive options to support our employees.
We are currently conducting interviews for this position.
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