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Enthusiastic Customer Support Specialist
2 months ago
At Mr. Rooter of Cook County, we pride ourselves on delivering exceptional service in the plumbing industry. Our legacy began in 1970, and we continue to uphold our commitment to quality and customer care.
As a Customer Support Specialist, you play a vital role in maintaining our service excellence. Your primary responsibility is to manage incoming inquiries and coordinate service appointments to fulfill customer needs. By embodying our core values, you demonstrate respect and professionalism towards both clients and colleagues.
If you thrive in a dynamic environment and are passionate about assisting others, this role is ideal for you. You are motivated to ensure outstanding customer satisfaction and adept at navigating various situations on a daily basis.
Key Responsibilities:
- Handle incoming calls with professionalism and courtesy
- Organize and prioritize service scheduling
- Communicate any scheduling changes to customers and technicians
- Utilize customer engagement strategies to promote services through various channels
- Assist with additional tasks as necessary, including cross-training in related roles
Qualifications:
- At least two years of experience in an office setting
- Excellent written and verbal communication abilities
- Detail-oriented with proficient data entry skills
- Positive demeanor and attitude
- A collaborative team player who can also work independently
- Strong multitasking capabilities
- Availability to work flexible hours, including mornings, afternoons, or evenings as scheduled
Compensation and Benefits: Benefits vary by location.
We are currently conducting interviews for this position.