Associate Application Administrator

2 months ago

Richmond, Virginia, United States Thermo Fisher Scientific Full time

Work Schedule
Other

Environmental Conditions
Office

Job Opportunity at Thermo Fisher Scientific

When you're part of the team at Thermo Fisher Scientific, you'll engage in significant work. Surrounded by collaborative colleagues, you'll have the backing and chances that only a global leader can offer you. Our respected and growing organization has an excellent strategy for the foreseeable future and beyond. Join our robust team and aid us in making notable contributions to society.

Position Description:

The Associate Application Administrator will back local end-users and if needed, will offer services to other locations within the region - remote and on-site. They will set up, configure, manage, and support local PC hardware (incl. accessories) and applications in a mainly Microsoft Windows environment. The individual will assist with local instrument software setups as well as enterprise application management. They will ensure consistent service levels through SLAs and efficient IT support for site operations.

Key Duties:
  • Deliver end-user assistance (1st/2nd level)
  • Enhance end-user satisfaction
  • Identify and aid in (process) enhancement opportunities (utilize Office 365)
  • Safeguard data & system security and data privacy
  • Support IT projects and deployments
  • Collaborate in global IT teams and on specific IT topics (regional EU, international)
  • Keep IT management informed on progress at supported site(s)
  • Escalate issues as needed
  • Offer agreed IT services for one or more site(s)
  • Address service requests to meet SLA, deadlines, and other priorities to fulfill customer requirements
  • Engage in quality improvement methods to address common user requests / problems
  • Assist in any infrastructure modifications to enhance performance, reduce costs, or boost functionality
  • Participate in site compliance with IT directives, policies, and initiatives
  • Assist local business leaders in coordinating business and IT support activities
  • Maintain IT inventory (Hardware, Software Licenses) and validation status
  • Manage IT-related documentation
  • Install and uphold instrument software on-site
  • Back enterprise-level applications on-site
Minimum Criteria/Qualifications:
  • AD in Computer Science, System Engineering, or equivalent
  • Sound understanding of Windows OS and PC/Server hardware
  • Competence and experience with Microsoft Office 365 product range; ability to demonstrate Office 365 features & capabilities
  • Capability to support with remote tools, antivirus & backup software, hardware imaging, etc.
  • Continuous learning approach to stay current with broad IT knowledge
  • Customer-centric approach
  • Effective written and verbal communication skills
Essential Hiring Requirements:
  • Background in system administration, service desk (MCSA, MCITP preferred)
  • Outstanding English language skills (both verbal & written)
  • Driver's License
Education and Work History:
  • High / Secondary school diploma or equivalent, and relevant formal academic / vocational certification
  • Technical roles may necessitate a certificate
  • Prior experience that offers the knowledge, skills, and abilities to perform the role (equivalent to at least 2 years) or similar combination of education, training, & experience.
Experience years refer to average experience needed to acquire the necessary knowledge, skills, and abilities to fulfill the essential job functions. Experience years are not the sole factor in establishing the job class or making employment choices.

Our Mission is to empower our clients to enhance the world's health, cleanliness, and safety. Witness our colleagues discuss 5 reasons to join us. As a team of over 100,000 colleagues, we share a mutual set of principles - Integrity, Intensity, Innovation, and Involvement - collaborating to expedite research, solve intricate scientific obstacles, drive technological progress, and support patients in need. At Thermo Fisher Scientific, where diverse experiences, backgrounds, and perspectives are cherished, commence your story.



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not differentiate on the grounds of race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific provides accessibility assistance for job seekers necessitating accommodations in the job application process. For instance, this could involve individuals needing assistance due to hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability or supporting someone with a disability, requiring accessibility help or an accommodation to apply for one of our roles, please submit a request by telephone. Please provide your contact details and specific information about your required support during the job application process.

*This telephone line is designated exclusively for job seekers with disabilities needing accessibility aid or an accommodation in the job application process. Messages left for other purposes, such as inability to access the career website, tracking an application, or other non-disability related technical problems, will not elicit a response.

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