Accounts Service Coordinator

3 weeks ago

Raleigh, North Carolina, United States Gotcha Covered Blind and Decorating Center Full time
We are seeking a detail-oriented and proactive Accounts & Service Coordinator to join our team. This role involves managing accounts receivable, processing invoices, and coordinating service and repair operations.

The ideal candidate will have experience in accounts receivable and invoicing, strong organizational skills, and a commitment to excellent customer service.

Responsibilities include collecting and processing payments, generating and entering invoices, scheduling service appointments, and maintaining accurate financial records. Proficiency in accounting software, strong communication skills, and attention to detail are essential.

Responsibilities:
Key

Responsibilities:

Accounts Receivable:

  • Collect and process customer payments.
  • Follow up on overdue accounts and manage collections efforts.
  • Reconcile accounts receivable to ensure all payments are accounted for and posted correctly

Invoicing:

  • Generate and enter invoices accurately into the system.
  • Monitor and ensure timely invoicing to clients.
  • Resolve any discrepancies related to billing and invoicing

Service and Repairs:

  • Schedule and coordinate service and repair appointments.
  • Track and manage service and repair requests from customers.
  • Liaise with service technicians to ensure timely and effective completion of work.
  • Handle resolution of issues arising from the previous day's installations by contacting client that it was received and its status

Customer Support:

  • Assist customers with billing inquiries and provide excellent customer service.
  • Communicate with clients regarding service schedules and updates.
  • Assist with showroom walk-ins

Administrative Duties:

  • Maintain accurate records of all financial transactions.
  • Prepare reports related to accounts, invoicing, and service activities.
  • Support the team with other administrative tasks as needed

Qualifications:

  • Proven experience in accounts receivable, invoicing, or a related role.
  • Familiarity with accounting software (e.g., QuickBooks Online) and proficiency in Google Suite.
  • Strong organizational and time management skills.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • High attention to detail and problem-solving abilities.
  • Experience in customer service or service coordination is a plus

Compensation:
$21 - $22 hourly DOE

  • Key

Responsibilities:

Accounts Receivable:

  • Collect and process customer payments.
  • Follow up on overdue accounts and manage collections efforts.
  • Reconcile accounts receivable to ensure all payments are accounted for and posted correctly

Invoicing:

  • Generate and enter invoices accurately into the system.
  • Monitor and ensure timely invoicing to clients.
  • Resolve any discrepancies related to billing and invoicing

Service and Repairs:

  • Schedule and coordinate service and repair appointments.
  • Track and manage service and repair requests from customers.
  • Liaise with service technicians to ensure timely and effective completion of work.
  • Handle resolution of issues arising from the previous day's installations by contacting client that it was received and its status

Customer Support:

  • Assist customers with billing inquiries and provide excellent customer service.
  • Communicate with clients regarding service schedules and updates.
  • Assist with showroom walk-ins

Administrative Duties:

  • Maintain accurate records of all financial transactions.
  • Prepare reports related to accounts, invoicing, and service activities.
  • Support the team with other administrative tasks as needed

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