Service Coordination Specialist

1 week ago

Raleigh, North Carolina, United States Rollins Full time

Customer Service Specialist

Job Category: Customer Service Requisition Number: CUSTO020686

Job Overview

At Rollins, our mission is to safeguard the environments where we live, work, and play.

Our Customer Service Specialists are dedicated to this mission.

At Rollins, we deliver the most precise, thorough, and effective pest management solutions for both residential and commercial clients. This role is perfect for individuals who wish to join a reputable organization that provides essential services while advancing their careers.

Key Responsibilities of the Customer Service Specialist:

  • Exhibit a strong work ethic and the ability to manage a high volume of tasks in a collaborative team setting.
  • Reach out to clients to arrange and confirm service appointments.
  • Organize technician schedules to optimize travel time and suggest alternative routes when necessary.
  • Coordinate with Service Technicians to fulfill customer needs.
  • Conduct follow-up calls to clients regarding services rendered.
  • Make outbound calls to clients concerning outstanding account balances.
  • Process payments from overdue clients.
  • Efficiently navigate a Windows-based and web-based system to track routes and enhance current and future schedules.
  • Reschedule unserviced accounts within a 24-hour timeframe.
  • Receive inbound customer service calls with a warm and welcoming demeanor.
  • Utilize strong listening skills and probing questions to identify customer concerns and assess their needs.
  • Employ effective communication skills to connect with and empathize with customers.
  • Collaborate effectively within a team environment.
  • Engage in quality assurance processes and initiatives as required.

If you are organized, efficient, precise, and accountable with a strong capacity to multitask, consider this vital role as part of our branch team.

What We Offer:

  • Competitive hourly compensation.
  • Employee discounts, tuition reimbursement, and dependent scholarship opportunities.
  • Comprehensive training programs.

Founded in 1901, Rollins is a leading provider of residential and commercial services, delivering the most accurate, thorough, and effective pest management solutions.

As an industry leader, we prioritize PEOPLE, PROGRESS, and PROFESSIONALISM.

The pest management sector is expanding and is resilient against economic downturns.

Rollins is financially robust and continues to grow as the largest subsidiary of a publicly traded company.

Requirements: Candidates must be able to pass a drug screening. All applicants must meet job qualifications and perform job responsibilities with or without accommodations.

Keywords: customer service, office, administrative support, representative, data entry, customer retention, self-starter, communication, scheduling, accounts payable, accounts receivable.

Skills:

  • Problem Solving Ability: Intermediate
  • Influencing Others: Intermediate
  • Customer Service: Advanced
  • Customer Focus: Advanced
  • Communication: Advanced
  • Self-Management: Advanced

Dedication: Committed to a task or purpose with loyalty and integrity.

Impact: Motivated to excel by the opportunity to contribute to the success of a project or organization.

Goal Completion: Driven to perform well by achieving task completion.

Education:

Required: High School/GED or equivalent.

Experience:

Required:

  • 2 years: Proven experience in customer service.
  • 1 year: Proficiency in MS Outlook, Word, and Excel.

Preferred:

  • 3-4 years: Experience in scheduling or dispatching within a service industry is a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant.

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