Service Coordination Specialist

2 weeks ago


Raleigh, North Carolina, United States Piedmont Service Group Full time
Job Overview

Service Operations Coordinator

Piedmont Service Group has been a leader in providing HVAC solutions across multiple states since its inception.

We pride ourselves on offering competitive compensation, comprehensive benefits, and a supportive work environment that fosters employee retention.

We are seeking a dedicated Service Operations Coordinator to enhance our team.

Employee Benefits:

  • Three weeks of paid time off, adjusted for the first year
  • Paid holidays throughout the year
  • 401k retirement plan with company contributions and profit sharing
  • Health insurance options including medical, dental, and vision
  • Company-sponsored life insurance
  • Short-term and long-term disability insurance provided by the company

As a Service Operations Coordinator at Piedmont Service Group, your main responsibility will be to leverage our dispatch software to efficiently manage the work schedules of service technicians, ensuring timely fulfillment of customer commitments.

  • Daily management of service technicians in collaboration with the division office to ensure maintenance and repairs are completed as scheduled
  • Responding to incoming customer inquiries
  • Accurate entry of client information into necessary systems
  • Coordinating technician availability
  • Handling incoming calls from technicians and generating purchase orders
  • Analyzing various service-related metrics
  • Performing additional tasks as assigned

Qualifications:

  • Proficient in computer applications and technology
  • Strong verbal and written communication abilities
  • Exceptional customer service and telephone skills
  • Understanding of technical language and mechanical processes
  • Ability to manage multiple tasks, with attention to detail and a positive demeanor

Piedmont Service Group is committed to equal employment opportunities. All qualified candidates will be considered for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status.



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