Accounts Receivable and Service Specialist

2 weeks ago


Raleigh, North Carolina, United States Gotcha Covered Blind and Decorating Center Full time
Job Overview

We are looking for a meticulous and proactive Accounts & Service Coordinator to enhance our operations. This position is focused on overseeing accounts receivable, managing invoice processing, and coordinating service and repair tasks. The successful candidate will possess a background in accounts receivable and invoicing, along with exceptional organizational abilities and a dedication to superior customer service.

Compensation:

$21 - $22 hourly DOE

Key Responsibilities:

Accounts Receivable Management:

  • Collect and process payments from customers.
  • Follow up on overdue accounts and manage collection efforts.
  • Reconcile accounts receivable to ensure accurate posting of all payments.

Invoicing Duties:

  • Accurately generate and enter invoices into the system.
  • Ensure timely invoicing to clients.
  • Address any discrepancies related to billing and invoicing.

Service Coordination:

  • Schedule and manage service and repair appointments.
  • Track and oversee service requests from customers.
  • Collaborate with service technicians to ensure timely completion of tasks.
  • Resolve issues arising from previous installations by following up with clients.

Customer Support:

  • Assist customers with inquiries related to billing and provide exceptional service.
  • Communicate service schedules and updates to clients.
  • Support showroom visitors as needed.

Administrative Responsibilities:

  • Maintain accurate records of all financial transactions.
  • Prepare reports related to accounts, invoicing, and service activities.
  • Assist the team with various administrative tasks as required.
Qualifications:
  • Demonstrated experience in accounts receivable, invoicing, or a similar role.
  • Familiarity with accounting software (e.g., QuickBooks Online) and proficiency in Google Suite.
  • Strong organizational and time management skills.
  • Excellent written and verbal communication abilities.
  • Capability to work independently as well as collaboratively.
  • High attention to detail and effective problem-solving skills.
  • Experience in customer service or service coordination is advantageous.
About the Company

Gotcha Covered Blind and Decorating Center has been dedicated to serving its community with top-quality products and services. Our philosophy is built on quality, customer education, and exceptional service. As a locally-owned family business, we prioritize our clients' needs and invest in their ongoing education to stay updated with the latest trends and advancements in custom window coverings. Your success is important to us, and we are committed to providing the necessary tools for you to thrive in your role.



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