HVAC Service Coordination Specialist
2 weeks ago
Service Operations Coordinator
Piedmont Service Group has been a leader in providing HVAC solutions across the regions of NC, SC, and VA since its inception in 1971.
We pride ourselves on offering competitive compensation, comprehensive benefits, and a positive workplace culture that fosters employee retention.
We are seeking a dedicated Service Operations Coordinator to become part of our team.
What We Offer:
- Three weeks of paid time off, prorated in the first year
- Paid holidays
- 401k retirement plan with company matching and profit-sharing opportunities
- Health, dental, and vision insurance
- Company-funded life insurance
- Short-term and long-term disability insurance provided by the company
Role Responsibilities:
As a Service Operations Coordinator at Piedmont Service Group, your main goal will be to leverage our dispatch software to efficiently manage the work schedules of service representatives, ensuring timely fulfillment of customer commitments.
- Oversee daily coordination of Service Technicians with the division office to ensure scheduled maintenance and repairs are completed as promised.
- Handle incoming calls from customers.
- Accurately input client information into necessary systems.
- Coordinate the availability of Technicians.
- Respond to inbound calls from Technicians and generate purchase orders.
- Analyze various service-related metrics.
- Perform additional duties as assigned.
Qualifications:
- Proficient in computer use and technology.
- Strong verbal and written communication skills.
- Exceptional customer service and telephone etiquette.
- Ability to comprehend technical language and mechanical processes.
- Capable of multitasking, detail-oriented, and possessing a positive demeanor.
Piedmont Service Group is committed to equal employment opportunities. All qualified candidates will be considered for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status.
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