Patient Services Coordinator

1 week ago

Raleigh, North Carolina, United States Raleigh Ophthalmology Full time

Company Overview:

Raleigh Ophthalmology is a well-established and progressive medical group consisting of eleven physicians specializing in various areas such as cornea, glaucoma, oculoplastics, pediatrics, and comprehensive eye care services. Our practice operates across three locations and is supported by a team of dedicated professionals committed to delivering exceptional patient care.

Our staff plays a crucial role in the patient experience at Raleigh Ophthalmology. We prioritize not only patient service but also foster a culture of servant leadership and collaboration that encourages personal and professional growth for each team member.

Position Summary:
The Patient Services Coordinator is responsible for providing outstanding service to patients, both in person and via phone. This role involves interviewing patients and their representatives to gather comprehensive demographic, financial, and insurance information necessary for billing and account management. The Coordinator performs various clerical and patient service tasks to ensure smooth operations within the medical office. Responsibilities include managing multiple phone lines, scheduling appointments, processing medical records requests, entering patient information, and collecting payments.

Key Responsibilities:

  • Exhibit a high level of professionalism and deliver exceptional customer service.
  • Collect and verify patient demographic and insurance details for accuracy.
  • Confirm insurance coverage and process copays, co-insurance, and outstanding balances.
  • Ensure all patient intake forms are completed and signed.
  • Manage patient communication through multiple channels, including phone lines and messaging portals.
  • Schedule patient appointments efficiently.
  • Handle medical record requests in accordance with established policies.
  • Collaborate with clinical staff to enhance the patient experience.

Qualifications:

Education:
High School Diploma or Equivalent Certificate.

Required Skills:

  • At least 2 years of experience in a medical office or healthcare environment.
  • A minimum of 2 years of experience with healthcare insurance.
  • Proficient computer skills with a typing speed of at least 30 WPM.
  • A strong commitment to assisting others and providing excellent customer service.
  • Highly dependable and organized.
  • Exceptional interpersonal skills.
  • A polished and professional appearance.
  • Ability to learn quickly, retain training, and solve problems independently.

Preferred Skills:
Familiarity with medical terminology.

Company Benefits:
We offer a competitive benefits package, including:

  • Medical, Dental, and Vision Insurance
  • 401k with Matching Contributions
  • Health Savings Account/Flexible Spending Account
  • Telemedicine Services
  • Generous Paid Time Off Package

Additionally, we provide the following benefits at no cost:

  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life and AD&D Insurance
  • Short-Term and Long-Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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