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Patient Services Coordinator
2 months ago
Company Overview:
Raleigh Ophthalmology is a well-established and progressive medical group consisting of eleven physicians specializing in various areas including cornea, glaucoma, oculoplastics, pediatrics, and comprehensive eye care services. Our practice operates across multiple locations and is supported by a dedicated team of qualified professionals committed to delivering exceptional patient care.
Our team members play a crucial role in the patient experience at Raleigh Ophthalmology. We prioritize not only patient service but also foster a culture of servant leadership and collaboration that promotes both personal and professional growth for each employee.
Position Summary:
The Patient Services Coordinator is responsible for providing outstanding service to patients, both in person and via telephone. This role involves interviewing patients and their representatives to gather comprehensive and accurate demographic, financial, and insurance information necessary for billing and account management. The Coordinator will perform various clerical and patient service tasks to ensure smooth operations within the medical office. Responsibilities include managing multiple phone lines, scheduling appointments, assisting with medical records requests, entering patient information, and processing payments.
Key Responsibilities:
- Exhibit a high level of professionalism while delivering exceptional customer service.
- Collect and verify patient demographic and insurance information for accuracy.
- Confirm insurance details and collect copays, co-insurance, and outstanding balances.
- Ensure all patient intake forms are completed and signed.
- Manage patient communication channels, including phone lines and messaging portals.
- Schedule patient appointments efficiently.
- Process medical record requests in accordance with established policies.
- Collaborate with clinical staff to enhance the patient experience.
Qualifications:
Education:
High School Diploma or Equivalent Certificate.
Required Skills:
- At least 2 years of experience in a medical office or healthcare environment.
- A minimum of 2 years of experience with healthcare insurance.
- Proficient computer skills with a typing speed of at least 30 WPM.
- A strong commitment to assisting others and providing excellent customer service.
- Highly dependable and organized.
- Exceptional interpersonal skills.
- A polished and professional appearance.
- Ability to learn quickly, retain training, solve problems, and think independently.
Preferred Skills:
- Familiarity with medical terminology.
Company Benefits:
We offer a competitive benefits package that includes:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401k with Matching Contributions
- Health Savings Account/Flexible Spending Account
- Telemedicine Services
- Generous Paid Time Off Package
Additionally, we provide the following benefits at no cost:
- Employee Discounts and Perks
- Employee Assistance Program
- Group Life and Accidental Death & Dismemberment Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
Raleigh Ophthalmology is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
