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Service Coordinator

2 months ago

Raleigh, North Carolina, United States 6 & Fix HVAC & Refrigeration Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at 6 & Fix HVAC & Refrigeration. As a key member of our operations team, you will be responsible for maintaining the daily schedules of our Service Technicians, ensuring seamless communication with customers and department managers, and providing exceptional customer service.

Key Responsibilities
  • Maintain accurate and up-to-date customer database with current information
  • Clear and concise communication with department managers, employees, and customers
  • Keep customers informed of company schedule and requested lead times
  • Provide accounting with maintenance contract billing information
  • Handle high volume of incoming and outgoing calls
Requirements
  • 2+ years of administrative experience
  • Dispatching experience preferred
  • High School diploma or equivalent (minimum)
  • HVAC or related industry experience a plus
  • Advanced communication skills: written and verbal
  • Proficient in Microsoft Office: Word, Excel, Outlook
  • Knowledge of dispatching software is preferred
  • Prioritization and organizational skills
  • High attention to detail with the ability to complete tasks and follow through
  • Works successfully in a fast-paced environment
  • Geographical knowledge of service area and map reading skill
What We Offer
  • 70% coverage for medical insurance for employees, with buy-up options for family
  • Supplemental plans (including short-term and long-term disability)
  • Dental / Vision Insurance
  • 401k with 50% company match up to 6%
  • 32 hours of PTO
  • 40 hours of vacation
  • 6 paid holidays
  • Corporate discount program
  • 2,000 online courses available for continuing education
  • Employee appreciation rewards program