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Entry-Level IT Support Specialist

2 months ago

Miami, Florida, United States SMB Capital Full time
About Us:

SMB Capital is a leading trading desk dedicated to delivering exceptional performance for our traders. We pride ourselves on our dynamic and innovative culture, where technology is crucial in supporting our trading and management teams.

Job Description:

We seek a motivated and detail-oriented Entry-Level IT Support Specialist to join our team. In this role, you will provide technical support to our traders and management, ensuring that our IT infrastructure runs smoothly and efficiently. This is an excellent opportunity for recent graduates or individuals looking to start their careers in IT within the finance industry.

Key Responsibilities:
  • Provide first-level technical support to traders and management, addressing hardware, software, and network issues.
  • Monitor and maintain IT systems, including servers, workstations, and network devices.
  • Assist in the setup and configuration of new hardware and software.
  • Troubleshoot and resolve technical issues promptly to minimize downtime.
  • Document and track support requests using a ticketing system.
  • Collaborate with senior IT staff on various projects and initiatives.
  • Maintain an up-to-date inventory of IT equipment and software licenses.
  • Ensure security protocols are followed and assist in implementing security measures.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, related field, or equivalent practical experience.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Willingness to learn and adapt to new technologies and processes.
  • Experience with Windows and Mac operating systems is a plus.
  • Prior internship or experience in an IT support role is desirable but not required.
  • Prior trading knowledge is desirable but not required.
Benefits:
  • Competitive salary and performance-based bonuses.
  • Opportunities for professional development and advancement.
  • Collaborative and supportive work environment.
  • Access to cutting-edge technology and tools.