Client Support Specialist

2 weeks ago


Miami, Florida, United States BeloForm Craft Full time
Job Overview

The Entry-Level Customer Service Representative at BeloForm Craft is tasked with delivering exceptional support to clients by addressing inquiries, resolving concerns, and fostering a positive service experience. This position is perfect for those passionate about customer relations and eager to embark on a career in a vibrant setting.


Position Details:
Location: Miami, FL
Employment Type: Full-time - On-site
Compensation: $27.00 per hour

Key Responsibilities:
  • Handle customer inquiries through various channels including phone, email, and chat in a timely and professional manner.
  • Provide precise information regarding the company's offerings and services.
  • Accurately process customer orders, returns, and exchanges.
  • Maintain and update customer information in the company database.
  • Assist with administrative duties such as data entry, filing, and document management.
  • Follow up with clients to ensure satisfaction and collect feedback.
  • Work collaboratively with other departments to ensure a seamless customer service experience.

Qualifications:
  • High school diploma or equivalent.
  • Outstanding communication and interpersonal skills.
  • Strong problem-solving skills with a customer-focused mindset.
  • Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to handle multiple tasks and prioritize effectively.
  • Attention to detail and excellent organizational skills.

Benefits:
  • Health, dental, and vision insurance.
  • Paid time off (PTO) and holidays.
  • Retirement plan options (e.g., 401(k)).
  • Opportunities for professional development.
  • Wellness programs.


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