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Partner Integration Manager
3 months ago
The Bazaarvoice Partnership Team is looking for a Partner Integration Manager to play a critical role in supporting and expanding our partner ecosystem and driving value for clients through integrations. This individual will be responsible for all phases of the partners' integration including planning, design, implementation, configuration, data transformation, and training for internal and external teams. This is an exciting opportunity to provide value to Bazaarvoice clients by expanding and strengthening our integrations with partner platforms.
Responsibilities and Duties:
- Be the face of Bazaarvoice, building and managing relationships with partner product and engineering teams while representing the needs of our customers
- Work independently and collaboratively with internal teams (Client Success, Product, Engineering, etc.), clients, and partners to drive adoption of integrations and increase value for our clients
- Identify partner and client needs for future integration development and own the scoping, definition, technical consulting, certification, and internal education for those integrations
- Explain technical concepts (limitations, requirements, functionality) to a wide range of audiences (technical and nontechnical, internal and external teams)
- Demonstrate detailed technical knowledge of our products and partnerships, how our clients are utilizing them in their day-to-day, and the added value of our partner ecosystem and integrations.
Required Qualifications:
- 3+ years working experience as a Partner Engineer, Sales Engineer, Solution Architect, or similar role with client/partner facing technical responsibilities (bonus if with enterprise-level clients or partners)
- Strong technical troubleshooting skills using industry-accepted best-practices and tools
- Prior experience in a customer-facing technology role consulting on integration best practices and feature improvements (bonus if with partners)
- A high sense of urgency with an understanding around delivering the highest amount of value in the least amount of time
- Have a proven track record launching integrations or products with cross-functional teams (bonus if with both internal and external teams)
- Demonstrated ability to manage multiple ongoing projects at a time while maintaining high quality results.
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