Integration Support Specialist

2 weeks ago


Remote, Oregon, United States Catapult Staffing Full time

Job Title:
QuickBooks - Integration Support Operations

Department:
Professional Services

Location:
Remote

This position is fully remote and welcomes candidates from various time zones.

Role Type:
Contract

About Catapult Staffing

Catapult Staffing is a prominent provider of financial management solutions tailored for small enterprises and accounting professionals.

With a legacy of excellence, we deliver innovative cloud-based software and services that empower business owners and accountants to manage their financial affairs effectively.

Operating on a global scale, we are dedicated to enabling entrepreneurs and enhancing financial operations through state-of-the-art technology and outstanding customer service.


Job Overview


As an Integration Support Specialist, you will be instrumental in promoting the adoption and successful deployment of our flagship product.

Your role will involve close collaboration with sales teams, support teams, external partners, and accountants to ensure a smooth transition for small businesses leveraging this product.

Your key responsibilities will encompass executing tailored implementation strategies, overseeing the conversion process for small business clients, and providing an exceptional initial experience that captivates accountants and motivates them to recommend this product to others.

Additionally, you will prioritize tasks, identify opportunities for process enhancements, and effectively communicate recommendations, plans, and progress to clients and internal stakeholders.


Throughout your tenure, you will cultivate and maintain expertise in our products and solutions, with a focus on the ecosystem surrounding this product.

Professional interactions with both internal and external partners will be a vital aspect of your responsibilities.

Key Responsibilities


- Collaborate closely with Sales, support teams, external partners, and accountants to drive adoption and ensure effective implementation of this product.

- Assist in executing customized implementation plans for accounts to adopt this product for their firm and their small business clients.

- Manage the seamless transition of small business clients onto this product while delivering an outstanding initial experience for clients and impressing accountants so they actively recommend this product to others.

- Clearly communicate recommendations, plans, and progress with clients and internal stakeholders.

- Prioritize tasks and identify process improvements while adhering to timelines.

- Develop and maintain expertise in our products and solutions, with an emphasis on the ecosystem of this product.

- Engage in professional interactions with both internal and external partners.


Required Skills and Experience

- Ability to articulate technical requirements to both internal and external stakeholders.
- Capacity to troubleshoot technical issues as necessary.
- Excellent written and verbal communication skills, with the ability to convey technical and other findings across various organizational levels.
- Ability to manage competing priorities and perform effectively under deadline pressures with multiple project demands.

Preferred Qualifications

- Experience with QuickBooks Online.
- Previous experience working with accountants or in the accounting sector.
- Bachelor's degree or equivalent experience.

Education:
Bachelor's degree or equivalent experience preferred.

Compensation and Benefits

Catapult Staffing offers a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development. Specific details will be discussed during the interview process.



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